Jeophrey Coritico

2500+ tickets closed

750+ tickets with feedback from staff with 99% satisfaction rating

Provided remote, in-person, on-site, phone call support such as:

- Sending/receiving hardware

- Computer troubleshooting

- Work phone troubleshooting

- Office appliance troubleshooting

- Onboarding/offboarding

- Software solutions

- Monitoring of software/system upgrades

- Laptop Imaging

Experience and applied knowledge of systems and programming languages:

- Jira: Triaging and providing detailed notes for ticketing system

- GLPI: data entry / database monitoring for assets

- Intune: monitoring for assets and staff

- Entra: monitoring for assets and staff

- Active Directory: data entra / database monitoring for assets, staff, staff groups, sites

- Telstra TIPT: Administrating for phone profiles, phone groups and call centres

- Powershell: Creating and running scripts for data gathering and entry

Additionally, created documentation and trained new IT staff of systems

Collaborations with Development, Security, Business Intelligence Teams

Provided good work relations and support with other departments such as; Finance, HR, Business Managers, Receptions, Employee Consultants

Collaborations with those outside of business

- Telstra Support

- ESS Helpdesk

Additional training courses provided by the business:

- Microsoft 365 Implementation

- Intune and Entra Monitoring

- SQL

- Data Analytics

- Able to communicate and work with a team in a retail environment, most notably in busy seasons
- Exposed to the POS system and PDT devices and its applications
- Showed knowledge of technology by providing the best solution(s) when questioned by customers on the floor and on the phone of their tech problems.
- Helping customers when wanting to know about a product, most notably tech

- Exposed to how the team plan Kmart stores and design in-house products.
- Learnt Design programs e.g., Solid Works and Keyshot.