Jeorgia Faimalo
Sydney,Australia
Summary
Dynamic customer service professional with extensive experience, excelling in complaint resolution and fostering client relationships. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Salesforce and committed to process improvement, ensuring efficient operations and a positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service / Onboarding Agent
AMP Bank GO
Sydney
01.2025 - Current
- Manage inbound calls and live chats to deliver efficient customer support.
- Process onboarding applications while maintaining accurate records.
- Assist customers with account setup and provided detailed product information.
- Resolve and close customer complaints promptly to enhance satisfaction.
Customer Care Agent – Call Centre Operator
New Zealand Post
10.2022 - 12.2024
- First point of contact for customer inquiries via phone and email.
- Managed cases in Salesforce, ensuring timely follow-ups and customer updates.
- Processed claims and invoices for lost or damaged items.
- Handled escalated complaints and provided effective solutions.
- Maintained accurate customer databases and performed administrative tasks.
Direct Marketer
HRV Home Solutions
01.2022 - 10.2022
- Promoted products and services to increase sales and meet quotas.
- Managed customer appointments and technicians’ schedules.
- Processed invoices using MYOB.
- Built strong client relationships through excellent service.
Customer Service Representative
Hirepool
02.2021 - 01.2022
- Advised clients on equipment hire through face-to-face service.
- Processed contracts, invoices, and payments efficiently.
- Executed opening and closing store duties alongside daily banking tasks.
- Ensured strict compliance with health and safety procedures.
- Operated forklifts and other lifting equipment safely.
- Serviced hire equipment to maintain operational readiness.
Customer Service Representative
Kiwibank
11.2019 - 02.2021
- Assisted customers with banking inquiries, account services, and fund transfers.
- Provided technical support for online and phone banking.
- Maintained accurate documentation and followed strict banking policies.
- Supported lending processes with basic financial analysis.
Distribution Centre Assistant
The Warehouse
02.2019 - 09.2019
- Picked, packed, and dispatched stock accurately and on time.
- Performed stock checks, data entry, and inventory reporting.
- Safely loaded/unloaded trucks and operated forklifts.
- Coordinated dispatch with third-party courier systems.
Checkout Supervisor
Kmart
01.2018 - 01.2019
- Supervised cashier staff and managed rosters.
- Handled escalated customer concerns and ensured smooth daily operations.
- Processed reports and cash handling duties.
- Supported HR and management with staff performance updates.
Checkout Operator
Pak’nSave
01.2017 - 01.2018
- Delivered efficient and friendly customer service.
- Handled transactions, returns, and exchanges.
- Supported store presentation and ensured clean, safe checkout areas.
Skills
- Customer service and support
- Complaint resolution
- Call center operations
- Salesforce proficiency
- MYOB systems expertise
- Communication skills
- Networking strategies
- Process improvement
- Problem solving
- Team collaboration
- Leadership abilities
- Cash handling
- Banking procedures
- Data entry
- Administrative skills
- Inventory and stock control
- Forklift operation
- Safety compliance
References
References available upon request.
Timeline
Customer Service / Onboarding Agent
AMP Bank GO
01.2025 - Current
Customer Care Agent – Call Centre Operator
New Zealand Post
10.2022 - 12.2024
Direct Marketer
HRV Home Solutions
01.2022 - 10.2022
Customer Service Representative
Hirepool
02.2021 - 01.2022
Customer Service Representative
Kiwibank
11.2019 - 02.2021
Distribution Centre Assistant
The Warehouse
02.2019 - 09.2019
Checkout Supervisor
Kmart
01.2018 - 01.2019
Checkout Operator
Pak’nSave
01.2017 - 01.2018