Jerahmeel Carnice
Mackay,QLD
Summary
Seeking a challenging role in an organization where my knowledge is best suited and my experience will help me utilize my talents in a professional environment. Excelled in high-stress situations, enhancing patient and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Nurse Deployment Project
Department of Health Philippines
Bohol, Philippines
08.2016 - 05.2022
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Participated in data gathering and response during health emergencies and disasters.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Customer Service Representative
Wipro BPO
Cebu City, Philippines
09.2014 - 07.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by giviing knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Nursing
UNIVERSITY OF BOHOL
Tagbilaran City, Bohol, Philippines03.2010
Skills
- Data gathering and analysis
- Conflict resolution
- Team Collaboration
- Written and verbal communication
- Patient Care
- Medication Administration
- Family Education
- Health Promotion
Timeline
Nurse Deployment Project
Department of Health Philippines
08.2016 - 05.2022
Customer Service Representative
Wipro BPO
09.2014 - 07.2016
Bachelor of Science - Nursing
UNIVERSITY OF BOHOL