Jeramie Tacolod
Huntingdale,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Warehouse Assistant /Customer Service Attendant
Good Samaritan Enterprises
Perth, WA
11.2022 - Current
- Delivering exceptional customer service to ensure our customers have a great experience.
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members.
- Provided training for new staff members on safe handling procedures.
- Used pallet jacks to move items to and from warehouse locations.
Call Center - Business Development Specialist
Jobget
Philippines
10.2021 - 12.2022
- Reach out and call local businesses in the USA ranging from restaurants to retail.
- Set up meetings and perform sales presentations or demos.
- Hit and exceed sales targets.
- Cultivating customer relationships with clients ranging from managers, directors owners and CEOs.
- Developed and implemented business development strategies to increase market share.
- Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
- Call businesses and offer to use a job platform dedicated to hourly workers. Getting job seekers hired in 24 hours.
- Identified and developed relationships with new clients.
- Developed key relationships with customers through regular communication, meetings, and events.
Room Attendant
Crown Hotel
Burswood, WA
10.2022 - 11.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cleaner
Clean For All
Perth, WA
09.2022 - 11.2022
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Emptied trashcans and transported waste to collection areas
- Organized and used industrial cleaning products following strict safety procedures.
Call Center - Healthcare Specialist
Transparent BPO
Philippines
10.2019 - 07.2021
- Inbound and Outbound Calls assist/qualify leads for their Healthcare Insurance, Medical advantages, and Medical Supplements
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Built strong and trusting rapport with clients and loved ones.
Call Center Collection Specialist
Synchrony Financial, GE Capital
Philippines
03.2018 - 11.2019
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Secured payments by following up with customers which disregarded promise to pay.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Call Center Senior Team Leader /Assistant Manager of Operations
Omniglobe International
Philippines
02.2011 - 03.2018
- Report directly to Site Director
- Oversee the day-to-day operation and performance and report to our client in the USA
- Manage 200 to 500 CSRs including Team Lead, Sales coaches, and Subject Matter experts
- Hiring, training, coaching, and leading call center representatives as they provide support for customers
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Led team meetings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explaining expectations to employees
- Assisting other management team members in identifying trends and establishing call center goals
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Responsible for individual attendance, roster, plotting of schedule, and approving leaves
- Provide direction and feedback to team leaders with regard to their monthly goals and team attendance.(KPI)
- Developed strategies for improving customer service levels, productivity and efficiency.
- Organized weekly meetings to review progress against goals and objectives.
Education
MBA - Business Administration
Kaplan Business School
Perth, WA06-2024
Bachelor of Science | Bachelor of Business Management -
Visayas State University
03.2007
High School Diploma -
Saint Peter's College
03.1999
Bachelor of Science | Chemical Engineering -
Eastern Visayas State University
Skills
- Continuous Improvement Strategies
- Customer Experience
- Customer Service
- General Housekeeping
- Verbal and Written Communication
- Task Delegation
- Team Meetings
- New Hire Onboarding
- Management
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Team Collaboration
- Decision-Making
Timeline
Warehouse Assistant /Customer Service Attendant
Good Samaritan Enterprises
11.2022 - Current
Room Attendant
Crown Hotel
10.2022 - 11.2022
Cleaner
Clean For All
09.2022 - 11.2022
Call Center - Business Development Specialist
Jobget
10.2021 - 12.2022
Call Center - Healthcare Specialist
Transparent BPO
10.2019 - 07.2021
Call Center Collection Specialist
Synchrony Financial, GE Capital
03.2018 - 11.2019
Call Center Senior Team Leader /Assistant Manager of Operations
Omniglobe International
02.2011 - 03.2018
MBA - Business Administration
Kaplan Business School
Bachelor of Science | Bachelor of Business Management -
Visayas State University
High School Diploma -
Saint Peter's College
Bachelor of Science | Chemical Engineering -
Eastern Visayas State University
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