Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jerelyn Tabuan

Wolli Creek,Australia

Summary

Results-oriented customer-service advocate with 15 years of experience in event management, guest relations, project management, and private lending. Proven track record in executing high-stakes events, VIP experiences, and facilitating successful deals in a fast-paced lending environment. Skilled in stakeholder engagement, building and maintaining relationships, and delivering exceptional organisational and budget management under tight deadlines. Fluent in English and Tagalog, known for delivering friendly, attentive service and a commitment to enhancing customer satisfaction.

Overview

13
13
years of professional experience

Work History

Business Development Manager

Principal Funding
01.2023 - Current
  • Manage all aspects of office administration, including events, bookings, and general office management to ensure smooth day-to-day operations
  • Assist the director with managing emails, scheduling meetings, and coordinating critical tasks
  • Meet with clients in the private lending space to understand their financial needs and offer tailored lending solutions
  • Facilitate broking deals, managing the entire process from initial consultation to deal closure
  • Provide administrative support, ensuring accurate and efficient processing of client files and documentation
  • Build and nurture strong client relationships, increasing client retention by 15% through personalised service and follow-up strategies
  • Key Achievements: Facilitated over $5M in deals within the first year, contributing to a 20% increase in overall company revenue

Guest Relations Manager

Merivale
01.2021 - 01.2023
  • Managed VIP experiences for 150+ high-profile guests, enhancing guest relations through tailored service strategies
  • Recruited, trained, and led a team of 30 hosts, improving service standards and boosting customer satisfaction scores by 50%
  • Spearheaded the development of loyalty and VIP programs, increasing repeat visits by 20%
  • Collaborated with cross-functional teams to ensure seamless event execution
  • Key Achievements: Consistently exceeded weekly revenue targets by 10%, contributing an additional $250K in annual revenue

Design Manager

Westpac
01.2020 - 01.2021
  • Led the national rollout of safety equipment across 927 branches, significantly contributing to pandemic crisis management
  • Collaborated with internal and external stakeholders, ensuring compliance with quality standards and timely project delivery
  • Key Achievements: Nominated for the 2020 Rise Award for exemplary support during COVID-19 crisis response efforts

Events Coordinator

Compass Group
01.2019 - 01.2020
  • Planned and executed over 200 events, managing budgets from $1K to $250K
  • Enhanced event success by fostering cross-departmental communication, resulting in a 30% increase in client engagement
  • Key Achievements: Played a key role in raising $40K for The Australian Network on Disability Roundtable through successful event planning and partnerships

Client Suites Concierge

Westpac Group
01.2016 - 01.2019
  • Delivered exceptional administrative support in high-stakes client environments, ensuring superior satisfaction and service quality
  • Actively collaborated with team members to ensure seamless client experiences and effective communication
  • Responded promptly to client inquiries and requests, maintaining a proactive approach to service delivery
  • Assisted in coordinating high-profile events and meetings, ensuring all logistics were handled efficiently and professionally
  • Key Achievements:
  • Recognised for outstanding customer service and relationship-building skills, contributing to increased client loyalty and retention

Marketing and Event Liaison Client Relations Concierge

Colliers International Group | Westpac Group
04.2016 - 06.2018
  • Provided comprehensive administrative support to allied health therapists and managed wellness centre operations
  • Developed and executed the annual marketing strategy to enhance brand awareness and promote allied health services
  • Organised brand activations, wellness programs, and wellness events to drive client engagement
  • Created engaging blog content to increase website traffic and improve client interaction
  • Conducted client visits to promote services and maintain strong brand engagement
  • Processed payments, including health fund rebates and insurance, while managing inventory levels and overseeing client database management
  • Key Achievements:
  • Increased client database by 60% through interactive marketing activations
  • Boosted brand awareness by 30% through effective online campaigns
  • Recognised for initiating successful marketing campaigns via direct mail

Assistant Manager

Roger David
01.2014 - 01.2016
  • Supervised and trained a sales team of 10, driving engagement and consistently exceeding national sales targets by 15%
  • Developed and implemented personalised sales strategies for individual team members, improving overall team performance and contributing to a $100K revenue increase in one quarter
  • Conducted weekly performance reviews and coaching sessions, resulting in a 20% increase in conversion rates
  • Created in-store displays and promotions, boosting foot traffic and increasing daily sales by 10% during peak periods
  • Key Achievements: Generated $30K+ in sales through effective product knowledge, upselling, and personalised customer service

Sovereign Ambassador

The Star Casino
01.2012 - 01.2014
  • Delivered high-end VIP guest services to Sovereign Room guests, providing tailored and personalised experiences for 200+ high-net-worth clients
  • Managed reservations, escorted VIP guests, and ensured the highest standards of customer service, increasing repeat visits by 15%
  • Collaborated with casino hosts, food and beverage teams, and hotel staff to create seamless, luxury experiences, improving customer satisfaction ratings by 25%
  • Assisted in handling high-pressure situations, resolving customer issues promptly to maintain the venue's reputation for premium service
  • Key Achievements: Improved VIP client retention rates by 10%, contributing to overall casino revenue growth

Education

Bachelor of Business - Marketing

Western Sydney University
Sydney
02.2024

Diploma of Event Management -

College of Event Management
01.2017

Skills

  • Business Development & Deal Brokering: Skilled in facilitating and closing deals within private lending, ensuring client needs and financial goals are met
  • Client Relations & Engagement: Build trust through tailored financial solutions and proactive engagement with clients
  • Event Planning & Coordination: Organised and managed 200 events, aligning with client preferences and budget constraints
  • Sales & Negotiation: Maximised revenue through strategic upselling and cross-selling techniques
  • Risk & Budget Management: Managed event budgets ranging from $1K to $250K while implementing risk assessment protocols to mitigate potential issues
  • Time Management & Organisation: Successfully managed multiple projects and deadlines in high-pressure environments
  • Technology & Tools Proficiency: Proficient in MS Office Suite, Gmail, Canva, Survey Monkey, Mailchimp, Seven Rooms, Resdiary, Ontraport, Yammer, and Sharedrive

References

References available upon request.

Timeline

Business Development Manager

Principal Funding
01.2023 - Current

Guest Relations Manager

Merivale
01.2021 - 01.2023

Design Manager

Westpac
01.2020 - 01.2021

Events Coordinator

Compass Group
01.2019 - 01.2020

Marketing and Event Liaison Client Relations Concierge

Colliers International Group | Westpac Group
04.2016 - 06.2018

Client Suites Concierge

Westpac Group
01.2016 - 01.2019

Assistant Manager

Roger David
01.2014 - 01.2016

Sovereign Ambassador

The Star Casino
01.2012 - 01.2014

Bachelor of Business - Marketing

Western Sydney University

Diploma of Event Management -

College of Event Management

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Jerelyn Tabuan