Results-driven Account Manager with expertise in customer relationship management, account growth strategies, and CRM software. Proven ability to enhance customer retention and resolve complaints efficiently.
Overview
9
9
years of professional experience
Work History
Account Manager
DomeShelter Australia
Perth, Western Australia
10.2023 - Current
Developed strategies that increased revenue from existing accounts.
Oversaw management of various accounts while meeting critical deadlines.
Liaised between clients and internal teams to enhance communication and address client needs.
Provided excellent customer service throughout the entire sales cycle from inquiry to purchase completion.
Maintained detailed records of customer interactions in CRM system to support relationship management.
Presented product features and advantages to potential customers during sales meetings.
Identified areas for improvement in product features, services and processes based on customer feedback.
Sales Development Representative
Home Group WA
Perth, Western Australia
10.2022 - 10.2023
Scheduled appointments for sales executives with qualified leads, enhancing lead engagement.
Maintained organized records of client interactions, facilitating quick access to important information.
Tracked progress against goals using CRM software, including Salesforce, to support performance analysis.
Conducted follow-up calls to confirm appointments and resolve client inquiries.
Retail Sales Assistant
Rebel Sports
Joondalup , Western Australia
09.2017 - 09.2022
Excelled in achieving sales targets within a dynamic retail environment.
Delivered customer support on sales floor, resolving issues to enhance shopping experience.
Built relationships with regular customers to drive loyalty program participation.
Facilitated training sessions for new employees to enhance their skills. new employees and facilitating smooth store operations