Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Quinn

Lavington,NSW

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's
Wodonga , VIC
01.2024 - 01.2025
  • Upheld company standards and compliance requirements for operations.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Coached employees on interactions with customers to drive exceptional service.
  • Ensured compliance with food safety regulations and quality standards.
  • Enforced safety standards throughout the store including proper use of equipment.

Tyre Fitter

surfside Tyre center
Ocean Grove , VIC
01.2023 - 01.2024
  • Delivered customer service by answering questions and explaining tire installation process.
  • Collaborated with team members to fulfill sales and service requests.
  • Recorded information about each service performed in company database.
  • Inflated tires correctly based on identified size and ply.
  • Verified accuracy of invoices prior to submitting them for payment processing.
  • Managed safe vehicle raising and lowering using hydraulic jacks.
  • Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
  • Counterweighted rims with consistent commendation for quality and efficiency.
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.

Assistant Restaurant Manager

Carl's Jr
Armstrong Creek, VIC
01.2022 - 01.2023
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided leadership and direction to restaurant employees.
  • Trained new employees to perform duties.
  • Resolved customer complaints in a timely manner.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Crew Member

McDonald's
Wodonga , VIC
11.2018 - 01.2021
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Took orders from patrons and input selections into store computer system.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Informed customers about daily specials in an engaging manner.
  • Presented orders to guests within anticipated service times.

Education

High School Diploma -

Bellarine Secondary College
Drysdale, VIC
11-2022

Skills

  • Opening and closing procedures
  • Team building
  • Delegating work
  • Shift checklists
  • Relationship building
  • Documentation and reporting
  • Customer service focus
  • Accurate money handling
  • Energetic and enthusiastic
  • Staff motivation
  • Team development

Timeline

Shift Manager

McDonald's
01.2024 - 01.2025

Tyre Fitter

surfside Tyre center
01.2023 - 01.2024

Assistant Restaurant Manager

Carl's Jr
01.2022 - 01.2023

Crew Member

McDonald's
11.2018 - 01.2021

High School Diploma -

Bellarine Secondary College

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Jeremiah Quinn