Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Anastasi

Pacific Pines,Qld

Summary

Proven customer service expert from Ampol, adept in cash management and resolving complaints, enhancing customer loyalty and satisfaction. Demonstrated reliability and empathy, successfully training new staff and exceeding service goals. Achieved a significant reduction in checkout discrepancies through meticulous cash register balancing. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated employee with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Ampol
02.2015 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

Certificate IV - Disability Studies

NSW TAFE - OPEN UNIVERSITY
NSW
12.2011

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Cash Management
  • Product Knowledge
  • Customer inquiries
  • Refund handling
  • Data entry proficiency

Timeline

Customer Service Cashier

Ampol
02.2015 - Current

Certificate IV - Disability Studies

NSW TAFE - OPEN UNIVERSITY
Jeremy Anastasi