Jeremy Anthony
Summary
Results-driven professional with 35 + years of experience in delivering exceptional client support and leading teams to optimize performance. Proven ability to implement process improvements and foster collaboration, contributing to enhanced service delivery and employee engagement.
Overview
41
41
years of professional experience
Work History
Senior Boardroom Team Leader
Ashurst Australia
Melbourne, Victoria
08.2010 - Current
- Led team in delivering high-quality legal services and client support.
- Coordinated project timelines and resources across multiple departments.
- Developed training materials to enhance team skills and knowledge retention.
- Implemented process improvements to streamline workflow efficiency and effectiveness.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Senior Boardroom Waiter
Mallesons Stephen Jacques
Melbourne, Victoria
08.2005 - 06.2010
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu selections and special dietary requests.
- Trained new staff on service protocols and restaurant standards.
- Managed inventory of supplies to ensure adequate stock levels.
Restaurant Manager
Windsor Hotel Manager
Melbourne, VIC
08.2000 - 05.2005
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff on customer service and operational procedures.
- Coordinated inventory management and ordered supplies for the restaurant.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented health and safety standards in compliance with regulations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with kitchen staff to maintain quality food preparation standards.
- Monitored financial performance and controlled expenses within budget limits.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant and Relieving Store Manager
KFC
Melbourne, VIC
05.1990 - 04.2000
- Assisted in training new team members on operational procedures and customer service standards.
- Prepared and maintained food items according to company guidelines and safety protocols.
- Managed inventory levels and assisted in ordering supplies for daily operations.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Ensured cleanliness and organization of dining area and kitchen to meet health regulations.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Supported management in implementing promotional campaigns to enhance customer engagement.
- Monitored equipment functionality, reporting issues to maintain operational efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Stocked inventory and ordered office and kitchen supplies.
- Performed accounting or financial analysis.
Team Leader
Grand Hyatt
Melbourne, VIC
02.1985 - 03.1990
- Led daily operations to ensure exceptional guest experiences.
- Managed and trained team members on service standards.
- Coordinated with departments to optimize workflow and efficiency.
- Developed staff schedules to meet operational needs effectively.
- Oversaw inventory management and supply ordering processes.
- Implemented quality control measures for service delivery.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
William Angliss Institute of TAFE
Melbourne, VIC07-1987
Box Hill Institute of TAFE
Melbourne, VIC03-1985
Skills
- Team training
- Process improvement
- Client support
- Customer relationship management
- Problem solving
- Time management
- Budget management
- Effective communication
- Leadership development
- Team collaboration
- Employee motivation
- Client communication
- Client service
- Key performance indicators
- Coaching and mentoring
Timeline
Senior Boardroom Team Leader
Ashurst Australia
08.2010 - Current
Senior Boardroom Waiter
Mallesons Stephen Jacques
08.2005 - 06.2010
Restaurant Manager
Windsor Hotel Manager
08.2000 - 05.2005
Assistant and Relieving Store Manager
KFC
05.1990 - 04.2000
Team Leader
Grand Hyatt
02.1985 - 03.1990
High School Diploma -
William Angliss Institute of TAFE
Box Hill Institute of TAFE