Jeremy Carroll
BRISBANE,QLD
Summary
Sales and customer service professional with extensive experience in health insurance consulting and healthcare support. Skilled in building rapport, identifying customer needs, and achieving sales targets while adhering to compliance requirements. Committed to delivering positive outcomes for clients and enhancing organisational success.
Overview
8
8
years of professional experience
Work History
Health Insurance Specialist
Compare the Market
Brisbane, QLD
01.2025 - Current
- Provided tailored advice to customers seeking private health insurance, ensuring compliance with industry regulations.
- Achieved and exceeded sales targets by matching customers with policies that best met their needs and budgets.
- Educated customers on various health fund options, product benefits, waiting periods, and rebates.
- Handled outbound calls in a fast-paced, competitive environment.
- Built trust and rapport with customers, resulting in high customer satisfaction and retention rates.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
Assistant in Nursing
St Nicholas Nursing Home
Brisbane, QLD
04.2021 - 01.2025
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident rooms and common areas.
- Documented patient care activities in electronic health records accurately.
- Communicated effectively with residents, families, and interdisciplinary teams.
- Trained new staff on procedures and best practices in patient care.
- Advocated for residents' needs and preferences during care planning meetings.
Crew Member
Mcdonalds
Brisbane, QLD
03.2019 - 04.2021
- Provided excellent customer service in fast-paced food environment.
- Resolved customer complaints professionally.
- Maintained an organised work area to ensure efficient operations.
Crew Member
Kmart
Brisbane, QLD
02.2018 - 03.2019
- Completed opening and closing tasks by setting up workstations and restocking supplies to ensure smooth operations.
- Handled cashier duties by processing payments and providing change, contributing to customer satisfaction.
Education
Cert III - Business
ITFE
05-2026
Queensland Certificate of Education (QCE) -
Villanova College
Brisbane, QLD11-2020
Skills
- Customer needs analysis
- Regulatory compliance advice
- Financial product knowledge
- Sales performance
- Target and KPI achievement
- Customer relationship building
- Trust-building communication
Timeline
Health Insurance Specialist
Compare the Market
01.2025 - Current
Assistant in Nursing
St Nicholas Nursing Home
04.2021 - 01.2025
Crew Member
Mcdonalds
03.2019 - 04.2021
Crew Member
Kmart
02.2018 - 03.2019
Cert III - Business
ITFE
Queensland Certificate of Education (QCE) -
Villanova College