Jeremy Cicchitelli
Sydney,NSW
Summary
Experienced and results-driven professional with a proven track record in leadership and team management. Skilled in strategic planning, staff development, and operational optimization. Adept at fostering a positive work environment and achieving organizational goals. Strong communication and problem-solving abilities. Excels in driving efficiency and collaboration to meet and exceed targets. Known for questioning processes and continuously seeking optimization strategies to enhance overall effectiveness.
Overview
6
6
years of professional experience
Work History
Direct Banking Hybrid Team Leader
Commonwealth Bank Of Australia, CBA
01.2021 - Current
- Planning and executing risk mitigating procedures and reporting and discussing the results of risk management
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Building internal and external relationships using superior stakeholder management techniques and customer service skills
- Leading the day to day running of the team by monitoring and analysing team performance and workflows, utilising standardised systems and reporting
- Identifying, driving and delivering continuous improvement and efficiency enhancements to create experiences our customers love
- Assisting in the implementation of policies and procedures to ensure the effecting running of the contact centre
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Card Fraud Inbound & Assessment Analyst
Commonwealth Bank Of Australia, CBA
05.2020 - 01.2021
- Conducted off the phone case analysis while meeting high demands time
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Provide financial security to our customers through the timely prevention, detection, and investigation of unusual activity
- Developed and conducted training programs for new team members, ensuring a strong understanding of fraud detection techniques and company policies.
- Analysed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
Personal Lending Relief Team Leader
Commonwealth Bank Of Australia, CBA
12.2019 - 05.2020
- Enhanced team efficiency by streamlining relief operations and implementing effective scheduling practices.
- Reduced response time for emergency situations through regular team training and coordination exercises.
- Boosted overall team performance by providing constructive feedback and reinforcing positive behaviours during debriefs.
- Implemented innovative solutions to logistical challenges, ensuring timely delivery of essential supplies during emergencies.
Personal Lending Expert - Direct Lending
Commonwealth Bank Of Australia, CBA
11.2017 - 05.2020
- Conducted applications for customers with Insurance Products and Personal Loans while having needs-based conversations on which product is best suited for their goals
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Developed and implemented coaching programs to increase team knowledge and performance in handling customer inquiries.
- Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
- Assisted in document verification as well as contract fulfilment to ensure products are established or funded
- Liaised with various external / internal stakeholders and conducted facilitation for new to bank staff in this role
Education
Bachelor of Business Majoring in Finance - Business
Western Sydney University
08.2025
Personal Training Certificate IV - Health And Fitness
Australian Institute of Fitness
05.2017
Higher School Certificate -
Cecil Hills Public School
01.2016
Skills
- Capable to work in a fast paced, strict deadline environment
- Working closely with partners on different outcomes on ever-changing project SLA's
- Internal and external stakeholder engagement
- Communicate clearly with confidence and a strong ability to influence (Present and conduct meetings)
- Problem solving while taking ownership surrounding processes and break points
- Support team members in tasks or projects in an agile environments
- A tenured understanding of RBS and the primary focus on risk and compliance management
- Organising, team-based objectives and inducting new expectations/strategies while analysing data on what works and what is an opportunity
References
Upon Request
Timeline
Direct Banking Hybrid Team Leader
Commonwealth Bank Of Australia, CBA
01.2021 - Current
Card Fraud Inbound & Assessment Analyst
Commonwealth Bank Of Australia, CBA
05.2020 - 01.2021
Personal Lending Relief Team Leader
Commonwealth Bank Of Australia, CBA
12.2019 - 05.2020
Personal Lending Expert - Direct Lending
Commonwealth Bank Of Australia, CBA
11.2017 - 05.2020
Bachelor of Business Majoring in Finance - Business
Western Sydney University
Personal Training Certificate IV - Health And Fitness
Australian Institute of Fitness
Higher School Certificate -
Cecil Hills Public School
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