Jeremy Clarke
Miami,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cafe Manager
Three Sons Coffee Cartel
04.2021 - Current
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Traffic Control Supervisor
The Control Group
06.2019 - Current
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Decreased accident rates through diligent monitoring of construction zones and adjusting controls as needed.
- Championed a proactive approach to incident management by analyzing trends and implementing preventative measures to reduce potential risks.
- Maintained clear communication channels between team members, ensuring prompt resolution of any arising issues in the field.
Security Screen and Blind Installer
Scorpio Screens And Blinds
02.2019 - 04.2022
- Collaborated with sales representatives to ensure accurate product selection and installation specifications.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Stayed up-to-date on industry trends and new products, providing clients with the latest options for their homes or businesses.
- Conducted quality control of materials used in construction.
- Worked with other installers to install products as assigned.
- Assisted with post-construction cleanup and maintenance.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained a high level of professionalism, providing excellent customer service during in-home consultations and installations.
- Followed industry regulations and local building codes.
- Communicated effectively with team members regarding daily tasks, addressing any concerns promptly.
- Troubleshot and resolved issues with blinds or shades, ensuring proper function and appearance after installation.
Fencer
Fence Civil Australia
01.2018 - 02.2019
- Joined, raised and secured fence segments in place.
- Loaded trucks with fencing materials prior to each shift and unloaded all items upon arrival at job sites.
- Complied with safety and quality requirements to protect personnel, customers and property structures.
- Discussed fencing requirements and specifications with clients.
- Met customer needs by consulting project documentation to achieve proper marking of fence lines and pole locations.
- Applied effective time management techniques to meet tight deadlines.
Builder
Suncoast Screen Enclosures
04.2016 - 11.2017
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Implemented safety codes and regulations to maintain site compliance and uphold safe working conditions.
- Collaborated with architects and engineers to develop innovative solutions for complex building challenges.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Exceeded industry standards in terms of quality control measures by consistently monitoring materials used during construction.
- Cleaned and maintained tools, equipment and worksites.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Pool Lifeguard and Canteen Operator
Kyogle Council
09.2010 - 03.2016
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Recorded daily activity logs and incident reports for tracking purposes.
- Responded to emergency situations in a timely, efficient manner.
- Inspected and tested pool equipment functionality to minimize hazards.
- Monitored safety of guests in and around swimming pool.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
- Administered CPR and first-aid following best practices.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Educated patrons on safety protocols and enforced safety rules.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
Farm Labourer
Border Ranges Rabbit Farm
08.2009 - 11.2013
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Prepared and administered vaccinations and medications to animals.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining enclosures.
- Maintained accurate records of daily operations, including inventory levels, feeding schedules, and animal health updates.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Provided exceptional care for animals by promptly addressing health concerns and ensuring comfortable living conditions.
Education
Certificate III - Animal Care Services
TAFE Queensland
Ashmore, QLD06.2024
Higher School Certificate -
Kyogle High School
Kyogle, NSW10.2012
Skills
- Team Leadership
- Workflow Planning
- Reliable and Responsible
- Problem-Solving
- Money Handling
- Customer Service
- Critical Thinking
- Work Planning and Prioritization
- Conflict Resolution
- Customer Engagement
Certification
Working at Heights Certification - Issued 2018
White Card Certification - Issued 2014
Timeline
Cafe Manager
Three Sons Coffee Cartel
04.2021 - Current
Traffic Control Supervisor
The Control Group
06.2019 - Current
Security Screen and Blind Installer
Scorpio Screens And Blinds
02.2019 - 04.2022
Fencer
Fence Civil Australia
01.2018 - 02.2019
Builder
Suncoast Screen Enclosures
04.2016 - 11.2017
Pool Lifeguard and Canteen Operator
Kyogle Council
09.2010 - 03.2016
Farm Labourer
Border Ranges Rabbit Farm
08.2009 - 11.2013
Certificate III - Animal Care Services
TAFE Queensland
Higher School Certificate -
Kyogle High School
Working at Heights Certification - Issued 2018
White Card Certification - Issued 2014
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