Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JEREMY GUAGLIANONE

ALTONA NORTH

Summary


Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. Seeking a new change in career and challenge outside of the retail sector

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Hugo Boss
08.2024 - Current
  • Created a loyal and returning customer base through clienteling and provided elevated and personalised service to obtain and keep high value clients in the business.
  • Onboarding new hires into the business, explaining company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data including best sellers to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Tarocash
04.2024 - 08.2024
  • Lead my store team through ongoing coaching, training and development. Identified opportunities and skill gaps and initiating honest and open conversations with intention to turn opportunities into strengths.
  • Completed category analysis each week and liaised with my Area Manager to ensure adequate stock levels, maximizing sales.
  • Daily cash management, following company EOD banking procedures and investigating and variance promptly.
  • Understanding and meeting of KPI expectations, and setting daily/weekly sales targets for the store and each individual staff member.
  • Preparing rosters weekly based on past performance, whilst working within the allocated number of hours set by the State Manager.
  • Created and drove a people focused sales culture within my store. Essendon has had a 10-15% increase of sales from Last year during my employment with the company.
  • Styling customers into outfits that they love and feel confident in whilst also upselling and adding-on during the process.
  • Created and maintained a culture within my team that takes pride in store presentation, and holding my team accountable to these standards.
  • Followed VM direction in a timely manner by the allocated deadline whilst not taking any focus away from customers.

Manager

Westgate Indoor Sports/Leos Kingdom Party Playcenter
08.2019 - 03.2024
  • Recruitment, induction, ongoing training and performance management of 30+ employees.
  • Listening to customer enquiries and selecting a product that best suits their needs, while consciously aiming to upsell product add-ons.
  • Displaying thorough product knowledge and applying sales related skills to build customer rapport and close bookings.
  • Weekly Staff rostering/scheduling, payroll, approving time sheets.
  • Addressing and dealing with customer issues in a timely manner to reduce conflict and increase customer satisfaction.
  • Ordering stock and managing inventory to ensure that the business always has the necessary equipment.
  • Quoting and organizing large events for communities and events, that have upwards of 3000+ guests in attendance, and ensuring they run smoothly.
  • Employing staff and terminating staff contracts as required by the business.
  • Conducting thorough maintenance checks and filling out maintenance forms as required to ensure constant workplace safety.

Education

Bachelor of education - P-12

Victoria University
01.2021

VCE Graduate -

Emmanuel College (St Paul's Campus)

Skills

  • Confident speaker
  • Active listening
  • Customer service management
  • Team management
  • Motivated
  • Proactive
  • Adaptable
  • Interpersonal skills
  • Problem-solving
  • Negotiation
  • Upselling and cross selling
  • Closing Techniques

Certification

  • Full Victorian Drivers License, 10/2023
  • First Aid Certificate (including CPR) HLTAID011, 09/2023
  • WWCC, 10/2025

Languages

Italian

Timeline

Assistant Store Manager

Hugo Boss
08.2024 - Current

Store Manager

Tarocash
04.2024 - 08.2024

Manager

Westgate Indoor Sports/Leos Kingdom Party Playcenter
08.2019 - 03.2024

VCE Graduate -

Emmanuel College (St Paul's Campus)

Bachelor of education - P-12

Victoria University

Similar Profiles

CREATE PROFILE
JEREMY GUAGLIANONE