Jeremy Horton
Sanctuary Point,NSW
Summary
Spending many years in a fast based working environment I’ve become versatile and dynamic, having enriched SPC Ardmona with proven skills in operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining inventory processes, showcasing a blend of strategic planning and empathetic employee management. Achieved notable efficiency improvements, embodying a commitment to excellence and collaborative success.
Overview
2025
2025
years of professional experience
Work History
Retail Floor Manager
SPC Ardmona
- Managed store inventory and stock levels to maintain availability of products.
- Helped manage a team of employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures and balanced cash drawers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Added products to the system, created promotion, reduced stock close to best before products.
- Worked the registers and supervised so I could perform refunds.
- Automatic orders and orders, would run sales reports to see what stock was needed, also done stock take on items so inventory is correct.
- Created ticketing.
- Worked down the warehouse loading and unloading trucks with a Faulk lift, also picking orders.
- User manual and electric pallet jacks and have a great understanding on how to use safely
Cafe Worker
Salty Joes
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provide service of alcohol with RSA NSW.
- Pouring beer, wine and making cocktails.
Retail Worker
Woolworths
05.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked night shift and helped supervise a few nights when the night full manager was away.
Trade Assistant
Wulguru Steel
02.2022 - 07.2022
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Supported project management with accurate and timely documentation of progress.
- Provided support for skilled tradespeople, leading to streamlined project execution.
- Ensured workplace safety, conducting regular checks and maintaining equipment to prevent accidents.
- Enhanced team productivity by efficiently organizing tools and materials for easy access.
- Improved work site safety, identifying potential hazards and implementing preventative measures.
- Licence to drive a forklift
- Licence to drive EWP
- Licence to work 10 metres and over
- White card licence
- Being able to use power tools, drills, needle guns grinders ect..
Personal Trainer
Sole Trader
02.2008 - 06.2009
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
- Promoted safe and inclusive environment for club clients and members.
- Encouraged participants to stay motivated and reach fitness goals.
- Motivated participants through one-on-one instruction and positive feedback.
Education
Year 10 -
Mooroopna Secondary Collage
Mooroopna, VICLevel 4-5 - Personal Trainer
Victorian Fitness Academy
Geelong, VIC09.2008
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Operations management
- Stock management
- Health and safety
- Scheduling and planning
- Team training and development
- Inventory management
- Complaint resolution
- Loss prevention
- Sales training
- Product presentation
- Team building
- Customer service delivery
- Floor management
- Customer service
- Decision-making
- Team leadership
- Goal setting
- Hiring and training
- Staff development
- Managing operations and efficiency
- Computer skills
- Shift scheduling
- Emergency response
- Teamwork
- Positive attitude
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Retail Worker
Woolworths
05.2023 - 04.2024
Trade Assistant
Wulguru Steel
02.2022 - 07.2022
Personal Trainer
Sole Trader
02.2008 - 06.2009
Retail Floor Manager
SPC Ardmona
Cafe Worker
Salty Joes
Year 10 -
Mooroopna Secondary Collage
Level 4-5 - Personal Trainer
Victorian Fitness Academy