Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Jeremy Kinnear

Montmorency,VIC

Summary

Experienced After-Sales, Service and Operations Manager with a demonstrated history of working in the Automotive and Industrial Equipment Industries over 30 years, Skilled in Negotiation, Process Improvement, Dealer Development, Consumer Law, Compliance, Business Planning, Sales, and Customer Satisfaction. Strong and Proven Professional with a Positive Can-Do Attitude.

Overview

35
35
years of professional experience

Work History

After-Sales Manager - Dealer Support

General Motors ANZ
05.2019 - Current
  • Developed and nurtured strong relationships with dealers and internal departments.
  • Designed comprehensive reporting templates that tracked key metrics related to after-sales operations, providing valuable insights into areas needing optimization or enhancement initiatives.
  • Increased overall productivity by identifying bottlenecks in internal processes and implementing process improvement initiatives.
  • Leveraged technology tools to improve communication between the after-sales department and other business units, fostering cross-functional collaboration.
  • Developed and implemented strategies to upsell additional services and accessories to customers during the after-sales process, driving incremental revenue growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Responsible for compliance with Consumer Laws.

Service Operations Supervisor

Ford Motor Co. ANZ
05.2016 - 05.2019
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Escalated critical issues to senior management as necessary, collaborating on effective resolutions that balanced business objectives with client needs.
  • Coordinated recall campaigns when necessary, ensuring timely communication with affected customers while minimizing negative impact on brand reputation.
  • Established strong relationships with external partners such as dealerships and independent repair shops facilitating better coordination of after-sales support.
  • Streamlined warranty claims process to reduce turnaround time and improve overall customer experience.
  • Negotiated contracts with suppliers and vendors for equipment, parts, and services at competitive rates, reducing operational expenses.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Managing Director / Owner

Box Forest Vineyard
04.2011 - 04.2016
  • Increased grape quality through careful selection of rootstocks, clones, and planting densities.
  • Collaborated with winemakers to ensure consistency in grape quality for optimal wine production.
  • Reduced water usage by optimizing irrigation systems and monitoring soil moisture levels regularly.
  • Managed vineyard staff efficiently, providing necessary training to enhance employee skills and knowledge.
  • Trained and guided team members to maintain high productivity and performance metrics.

Regional Sales Manager

Exide Technologies
11.2008 - 04.2011
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Developed processes to save on costs and prevent losses.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.

Technical Product Specialist

Kubota Tractor Australia
11.2006 - 11.2008
  • Provided exceptional customer support, resolving complex technical issues quickly and effectively.
  • Maintained a strong relationship with vendors and suppliers to ensure consistent quality in components and materials used in production processes.
  • Presented compelling sales pitches for potential clients, showcasing the value of our products and services.
  • Optimized product performance with diligent troubleshooting and root cause analysis.
  • Developed strong relationships with OEM customers, assisting with development of their products from design to application testing and beyond.
  • Carried out dealer service compliance audits to ensure adherence to company requirements.

Service Manager

Central Ford
01.2005 - 11.2006
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Awarded Ford Service Dealer of the Year for 2 years running.

Managing Director

Veewise Motor Company
01.1989 - 01.2004
  • Oversaw day to day operations of busy automotive sales and repair business.
  • Implemented growth and expansion strategies.
  • Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
  • Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
  • Established a culture of continuous improvement within the business by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Negotiated a successful exit strategy to enable my move to Australia.

Education

City And Guilds Level 4 - Automotive Engineering

Thanet Technical College
Margate, UK

GED -

Canterbury College
Canterbury, UK

Skills

  • Staff Training and Development
  • Technical Knowledge
  • Sales Strategy Development
  • Customer Retention Strategies
  • Service Process Optimization
  • Customer Service
  • Decision-Making
  • Consumer Law Compliance
  • Negotiation and Conflict Resolution
  • Relationship Development
  • Problem Solving

Hobbies

Yachting, Equestrian, Cooking, Motorcycling,

References

Carlo Jacobs - Ford Motor Company - 0413 000 351

Chris Nielson - Kubota Tractor Australia 1300 582 582

John Rankin - City Motor Group Adelaide - 0400 823 434

Timeline

After-Sales Manager - Dealer Support

General Motors ANZ
05.2019 - Current

Service Operations Supervisor

Ford Motor Co. ANZ
05.2016 - 05.2019

Managing Director / Owner

Box Forest Vineyard
04.2011 - 04.2016

Regional Sales Manager

Exide Technologies
11.2008 - 04.2011

Technical Product Specialist

Kubota Tractor Australia
11.2006 - 11.2008

Service Manager

Central Ford
01.2005 - 11.2006

Managing Director

Veewise Motor Company
01.1989 - 01.2004

City And Guilds Level 4 - Automotive Engineering

Thanet Technical College

GED -

Canterbury College

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