Jeremy Kong
Armidale,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Woolworths Supermarket
10.2020 - Current
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Grocery Team Leader
Woolworths Supermarket
09.2018 - 10.2020
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for increased revenue generation.
- Participated in community outreach initiatives as a representative of the company to strengthen brand presence within the local market.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Collaborated with store management to develop innovative solutions for improving overall store performance.
Night Fill Team Member
Woolworths Supermarket
10.2018 - 09.2019
- Stocked designated items on shelves, end caps and displays.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Carried out instructions furnished in verbal or written format.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Manager
Lowes Menswear
10.1996 - 09.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
High School Diploma -
Armidale High School
Armidale, NSW11.1993
Skills
- Work Planning and Prioritization
- P&L Administration
- Consultative Sales
- Operations Management
- Teamwork and Collaboration
- Incident Reports
- Relationship building and management
- Team Building and Leadership
- Problem-Solving
- Team Management
- Display Setup
- Team Leadership
- Retail Operations
- Operations Oversight
Timeline
Assistant Store Manager
Woolworths Supermarket
10.2020 - Current
Night Fill Team Member
Woolworths Supermarket
10.2018 - 09.2019
Grocery Team Leader
Woolworths Supermarket
09.2018 - 10.2020
Manager
Lowes Menswear
10.1996 - 09.2019
High School Diploma -
Armidale High School
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