Jeremy Lim
Taylors Hill,VIC
Summary
- Extensive experience in a fast-paced call centre environment, demonstrating excellent communication and customer service skills.
- Strong attention to detail, ensuring accuracy while handling high volumes of information and tasks.
- Proven ability to work efficiently under pressure, meet deadlines, and prioritize tasks effectively.
- Proficient in using computer systems and software to manage data, track inventory, and process orders.
- Excellent problem-solving skills and the ability to resolve issues promptly and proactively.
- Strong work ethic, adaptability, and commitment to delivering high-quality results.
- Ability to work collaboratively as part of a team and independently with minimal supervision.
Overview
8
8
years of professional experience
Work History
Tutor Volunteer
Best Start Tutoring
01.2018 - 01.2019
- Conducted one-on-one tutoring sessions, assessing students' needs and developing customized learning plans.
- Explained complex concepts in a clear and concise manner, adapting teaching methods to suit individual learning styles.
- Monitored student progress, identified areas for improvement, and provided constructive feedback.
- Created engaging and interactive learning materials to enhance student understanding and retention.
- Demonstrated strong interpersonal skills, building rapport with students and fostering a positive learning environment.
Customer Service Specialist
Suncorp
04.2021 - 06.2023
- Managed a high volume of inbound customer calls, providing exceptional assistance, answering inquiries, and resolving issues promptly and professionally.
- Utilized computer systems and software to access and update customer information, process orders, and track shipments.
- Demonstrated excellent communication skills, actively listening to customers to understand their needs and provide appropriate solutions.
- Maintained a high level of accuracy and attention to detail while entering and verifying customer data and order information.
- Collaborated with team members and supervisors to achieve service level agreements and exceed customer satisfaction goals.
- Acted as a resource for new team members, providing training and support to ensure a smooth onboarding process.
Warehouse Operator
101 Warehouse
07.2023 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelors of Business - Accounting
Victoria University
Melbourne, VIC02.2027
High School Diploma -
Taylors Lakes Secondary College
Taylors Lakes, VIC11.2019
Skills
- Excellent Communication Skills
- Customer Service
- Attention to Detail
- Time Management
- Problem-solving
- Computer Skills
- Data Entry
- Teamwork
- Adaptability
- Organizational Skills
- Quality Control
- Critical thinking
References
Available upon request.
Timeline
Warehouse Operator
101 Warehouse
07.2023 - Current
Customer Service Specialist
Suncorp
04.2021 - 06.2023
Tutor Volunteer
Best Start Tutoring
01.2018 - 01.2019
Bachelors of Business - Accounting
Victoria University
High School Diploma -
Taylors Lakes Secondary College