Jeremy Muhleck

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Plenty of nightshift/overnight shift experience

Reference

Mishani Cato

0468 775 874

• Mitigated business risks by working closely with staff members and assessing performance.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reported issues to higher management with great detail.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised guests at front counter, answering questions regarding products.
• Managed inventory control, cash control, and store opening and closing procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Completed point of sale opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Performed store safety checks once a month

During my career with BWS I was a relief head manager of safety for my area (34 stores)

Reference

Joel Campbell

0490 035 487

• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Increased sales and customer satisfaction through personalized servicing.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Reference

Lyndel Krause

0413 855 820