Jeremy Pollard
Footscray
Summary
Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Ride Operator/Games Attendent
Luna Park Melbourne
03.2022 - Current
- Trained new ride operators on safety procedures and ride operations.
- Assisted with troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Restaurant Manager
Witches in Britches Theatre Restaurant
07.2024 - 12.2024
- Managed Team of 6-8 Floor Staff, delegating and coordinating Dinner Service of >300 guests.
- Managed Communication between Kitchen, Performers, and Bar Staff to ensure timely delivery of service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administration Assistant
DanceMAD Modern Jive Championships
11.2018 - 11.2019
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw event registration process by collecting and tracking attendee information.
Education
VCE Certificate -
Overnewton College
11.2014
Skills
- Decision-Making
- Customer Service
- Policy compliance
- Conflict Resolution
- Time Management
- Team Training
- Emergency Procedures
- POS Systems
Timeline
Restaurant Manager
Witches in Britches Theatre Restaurant
07.2024 - 12.2024
Ride Operator/Games Attendent
Luna Park Melbourne
03.2022 - Current
Administration Assistant
DanceMAD Modern Jive Championships
11.2018 - 11.2019
VCE Certificate -
Overnewton College
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