Jeremy Prideaux
Newmarket
Summary
Highly motivated and enthusiastic professional with an extensive history within the customer service and hospitality environment. I am committed to delivering exceptional experiences and fostering strong client relationships, and thrive working a collaborative team based environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Officer
QTAC Queensland Tertiary Admissions Centre
09.2024 - 01.2025
- Worked alongside multiple departments in the assessment and information services
- categorized and uploaded various sensitive personal documents submitted by applicants and education providers.
- Liaised with tertiary and secondary school institutions in document submissions processes.
Duty Manager
The Fox Hotel
10.2021 - 02.2022
- Duty manager of a 1200-person functions-orientated hotel venue with a rooftop bar
- Day-to-day operations of the venue, with responsibilities spanning food and beverage, functions, and gaming
- Working directly with the General Manager and collaborating closely with Assistant Managers and Bar and Functions Supervisors
Case Officer
Industrial Relations Claims
08.2020 - 03.2021
- Engaging prospective clients, evaluating workplace grievances, and categorizing their employment-related claims under the2005 Fair Work Act
- Facilitating the introduction of new client leads to legal and advocacy firms to initiate suitable outreach
Duty Manager
Trinity Beach Sports Club- Clubs Queensland
01.2018 - 07.2020
- Overseeing the daily operations of a community sporting club with over5000 members
- Financial auditing of multiple, high volume Electronic Gaming Machine areas
- Stock management and auditing
- Payroll & reporting
Assistant Venue Manager
The Pier Bar
11.2018 - 12.2019
- 2 IC of award-winning restaurant and nightlife venue
- Management of 40+ venue employees
- Established and nurtured connections with industry, tourism and hospitality stakeholders to foster business connections and expansion
- Management of HR, payroll, and purchasing operations
- Provision of support to front-of-house line supervisors and staff
Education
Bachelor of Nursing -
QUT
BrisbaneCertificate IV - Music and Sound Production
Cairns, QLD01.2012
Skills
- Strong initiative and leadership skills
- Strong interpersonal communication skills
- At one point working in IR law, I was asked to assist in talking to a prospective client, a truck driver that had experienced years of wage theft at the hands of his employer but felt guilty about taking up a case I was able to give the comparison of "If someone left their wallet on the bar of your pub and someone tried to take money out of it, would you stop them?" He said that he would and I explained that this is what wage theft law is here to do He contracted us to take on his claim after this
- Experience contributing to the scope of company policies and procedures
- Demonstrated leadership on my second shift at Clubs Queensland when the licensed manager had a medical emergency and required hospitalization With no other staff members available with management licenses or experience, I stepped in and successfully managed the venue using the office manuals This experience led to my successful application for the role of duty manager
-I believe in always attempting to communicate information to people in a discourse they are most comfortable with
- Strong time management skills and the ability to multitask efficiently
- Experience utilizing Microsoft office as well as various POS and CRM Platforms
- Demonstrated initiative by implementing a cost-saving strategy at the Fox Hotel I proposed and implemented a more efficient glassware turnover process, resulting in significant savings of over $5,000 per year in staff wages This achievement showcases my ability positively contribute to company policy and procedure
-My experience in managing venues has honed my time management and multitasking capabilities Overseeing the needs of up to 40 staff members and accommodating over 1,000 patrons requires meticulous organization and the ability to juggle multiple priorities simultaneously I excel at adapting my plans in response to changing circumstances, ensuring smooth operations in an ever changing environment
-Over the past 10 years, I have continually developed and refined my proficiency with Microsoft Office, along with various POS and CRM platforms This skill set has been integral to my success across multiple roles, allowing me adapt to new software processes quickly
Certification
- (RMLV - QLD) - Responsible Management of Licensed Venues
- (RSG - QLD) - Responsible Service of Gambling
- (RSA – National) - Responsible Service of Alcohol
- (National) - Approved Manager of Licensed venues
Timeline
Technical Support Officer
QTAC Queensland Tertiary Admissions Centre
09.2024 - 01.2025
Duty Manager
The Fox Hotel
10.2021 - 02.2022
Case Officer
Industrial Relations Claims
08.2020 - 03.2021
Assistant Venue Manager
The Pier Bar
11.2018 - 12.2019
Duty Manager
Trinity Beach Sports Club- Clubs Queensland
01.2018 - 07.2020
Bachelor of Nursing -
QUT
Certificate IV - Music and Sound Production
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