Jeremy Taylor
Zillmere,Australia
Summary
"Jeremy Taylor is an accomplished leader and strategic professional currently serving as the Manager of Governance, Engagement, and Innovation at Queensland Ambulance Service (QAS). With a robust background in both emergency services and corporate governance, Jeremy brings a unique blend of operational expertise and visionary leadership to Jeremy's role, driving key initiatives that enhance the efficiency, transparency, and innovation of QAS.
In Jeremy's current position, Jeremy is responsible for overseeing governance frameworks, fostering stakeholder engagement, and championing innovative practices that improve service delivery across Queensland. Jeremy leads efforts to ensure compliance with regulatory standards, manage risk, and streamline operational processes, all while building strong relationships with internal teams, government agencies, and the wider community. Jeremy's work is focused on advancing QAS's strategic objectives through creative problem-solving, collaborative partnerships, and a commitment to continuous improvement.
Jeremy’s expertise spans governance, risk management, project delivery, and change management, with a particular interest in leveraging emerging technologies and data-driven solutions to improve public safety outcomes. Jeremy is passionate about embedding a culture of innovation within QAS, ensuring that the organization remains agile and responsive in a rapidly evolving healthcare and emergency services landscape.
With a strong track record in leadership, Jeremy has also contributed to numerous high-impact projects aimed at improving the quality of care and operational efficiency within QAS. Jeremy is a dedicated advocate for effective communication, stakeholder collaboration, and a holistic approach to service delivery.
Jeremy is deeply committed to ongoing professional development, ensuring that Jeremy's work aligns with best practices and the evolving needs of Queensland’s diverse communities."
Overview
33
33
years of professional experience
1
1
Certification
Work History
Lecturer – Paramedic Science
Central Queensland University
07.2021 - Current
- Conducting tutorials, practical classes, demonstrations, student field excursions, clinical/studio sessions, workshops, and/or residential schools
- Initiation and development of unit material
- Acting as a unit coordinator
- Preparing and delivering lectures and seminars
- Supervision of the course of study of honours students or of postgraduate students engaged in unit work
- Supervision of honours or postgraduate research projects
- Conducting research (either individually or within a larger project as appropriate to the academic’s abilities)
- Involvement in professional activity
- Developing unit material with appropriate advice from and support of more senior staff
- Marking and assessment
- Consultation with students
- A range of administrative functions, the majority of which are connected with the units in which the academic teaches
- Attending school and/or division meetings and/or membership of a number of committees
Manager – Governance, Engagement & Innovation
Queensland Ambulance Service
08.2012 - Current
- Coordinate and manage all undergraduate university clinical placements
- Develop, co-ordinate, promote and deliver paramedic learning and development programs that contribute to the achievement of the QAS strategic and business goals and meet community expectations and needs
- Manage, coach and provide guidance to Educators in the provision of clinical learning and development activities for operational staff to ensure currency of practice, meet national and international best practice, standards and trends including the QAS Clinical Quality Improvement Program and changing clinical and organisational needs and demands
- Provide specialist support and advice on clinical learning and development and develop and implement internal systems and procedures to process, record and monitor all clinical learning and development activities
- Oversee the implementation of effective work practices and business processes to ensure all key performance indicators and targets are met, and that all educational resources are developed to guarantee or provide flexibility in addressing the needs of internal and external clients
- Establish and maintain strategic alliances and relationships with public and private sector agencies and providers, QAS Management, QAS Medical Director, Local Ambulance Service Networks, and internal stakeholders in the provision of clinical learning and development activities
- Participate in research, planning, analysis and evaluations of learning and development activities to ensure the achievement of strategic objectives and outcomes
- Prepare reports and communication and respond to matters on a range of learning and development activities
Executive Manager – Faculty of Health and Behavioural Sciences
University of Queensland
07.2018 - 01.2020
- Manage, develop and enhance the operational administration of placements across the Faculty, ensuring best practice strategies are utilised throughout schools and disciplines
- Provide high-level advice to School and Faculty staff, in respect to issues affecting local, interstate, rural and international clinical placements, including insurance, police checks and the enterprise placement management system
- Negotiate and coordinate placement agreements with placement sites for all of the Faculty’s academic disciplines, ensuring complex issues such as insurance implications and specific academic discipline differences are considered
- Develop and implement innovative and cost-effective student placement models, including interprofessional/collaborative care opportunities
- Develop and manage strategies to promote strong working relationships with placement sites
- Develop and maintain a network of HaBS placement stakeholders, across all schools within the Faculty
- Work with placement stakeholders to review and continuously improve the administrative processes used to support student placements, across all of HaBS’ disciplines
- Identify and problem solve a variety of issues regarding the sourcing of placements
- Consult with the University’s Legal and Insurance areas to address and resolve complex issues as they arise
- Collect, analyse, and report on data relating to clinical placements, to enable the Faculty to undertake strategic planning and decision-making
- Work with relevant staff to develop and maintain a reliable and effective strategy to capture and monitor the costs of clinical placement to the Faculty
- Represent the University on internal and external working groups/committees relating to clinical placements and advise University staff on developments that may affect student placement
- Contribute to the development and implementation of University policies and procedures relevant to placement of students
- Research, formulate, develop and evaluate policy issues related to pre-hospital care and in particular multi casualty incidents and major events
Manager – Disaster and Mass Casualty Preparedness Unit
Queensland Ambulance Service
04.2011 - 08.2012
- Research, formulate, develop and evaluate policy issues related to pre-hospital care and in particular multi casualty incidents and major events in an emergency medical system (EMS)
- In conjunction with the appropriate regional personnel, provide high level operational support and advice that assists the regions in developing and implementing plans and policies consistent with the position’s specialized knowledge of prehospital care, Disaster and Mass Casualty Preparedness and EMS
- Develop performance, quality and best practice standards and benchmarks for the delivery of corporate, strategic and operational support services that contribute to the enhancement of the state-wide EMS
- Develop and implement QAS strategic planning initiatives, especially in relation to EMS and Disaster and Mass Casualty Preparedness ensuring all legislative, policy and procedural requirements are applied within the State
- Develop and assist with the implementation of QAS specific policies ensuring that all legislative and regulatory directives are applied
- Develop and implement organisational change initiatives of an operational nature in relation to the positions area of specialisation
- High level liaison, negotiation and consultation with other components of the emergency medical system, other Government agencies, other departmental officers and special interest groups especially in relation to Disaster and Mass Casualty Preparedness
- Assist in the development and delivery of training programs in the area of specialisation
- Lead key operational projects as required
Regional Manager Staff Development – South Western Region
Queensland Ambulance Service
09.2007 - 04.2011
- Develop and implement strategies for best practice regional education, the coordination of and negotiation with appropriate instructional and clinical specialists, develop and implement course planning and mentorship, student support and services, management of meetings, student records and support systems and training needs analysis, to link regional education with corporate and organisational objectives and contribute to the maintenance of a learning organisation
- Lead, manage, coach and assist Regional Education staff and co-opted specialists in the preparation, delivery and continuing improvement of regional education activities
- Implement and monitor approved performance measures for Regional Education Staff
- Consult and liaise with Queensland Combined Emergency Services Academy (QCESA), Area Directors, QAS Medical Director, Regional Medical Officers, Clinical Support Officers QAS Recruitment and Selection Teams, in the design, delivery, maintenance, audit and validation of QAS regional education and development programs to meet national education and QAS clinical standards
- Be an effective member of the Regional Management Team and contribute to the internal development of Regional Staff and seconded staff
- Advise the Assistant Commissioner regarding the needs and effectiveness of regional education and development activities
Regional Ambulance Educator – South Western Region
Queensland Ambulance Service
08.2005 - 09.2007
- Maintain effective personal clinical skills
- Ensure the Continuing Quality of QAS regional and clinical educational programs as measured by appropriate educational validation, strategic use, clinical audit outcomes and research
- Facilitate, prepare, deliver and maintain QAS regional and clinical education programs and assist with the development, establishment and consolidation of the new educational structure and programs, particularly In-Service Continuing Education Program
- Under the direction of the Regional Manager Staff Development, assist to design, develop and implement strategies for best practice regional education, the coordination of and negotiation with appropriate instructional and clinical specialists, develop and implement course planning and mentorship, student support and services, management of meetings, training records and support systems and training needs analysis, to link regional education with corporate and organisational objectives and contribute to the maintenance of a learning organisation
- Implement and monitor approved performance measures for Regional Mentors
- In conjunction with the Regional Manager Staff Development, lead, manage coach and assist the regional education Team and co-opted specialist in the design, delivery and continuing improvement of regional and clinical education activities
- Under the direction of the Regional Manager Staff Development, consult and liaise with public and private sector agencies and providers, QAS Medical Director, Regional Medical Officers, Regional Managers Staff Development, Area Directors, QAS Recruitment and Selection Teams, Clinical Support Officers, clinical and medical specialists, in the design, delivery, maintenance, audit and validation of QAS clinical education programs to meet national education and QAS clinical standards
- Contribute to the harmonious and effective functioning of the QAS Regional Education and Operational Teams and the internal development of QAS Mentors and Trainees, Regional Ambulance Educators and seconded staff
- Advise the Regional Manager Staff Development regarding the needs and effectiveness of regional and clinical education and associated activities locally and regionally
Advanced Care Paramedic – Chermside Station
Queensland Ambulance Service
05.2001 - 08.2005
- Provide a high standard of pre-hospital emergency patient care and the provision of ambulance transport services for members of the community
- Comply with the provisions of the Ambulance Service Act 1991, and all QAS policies and procedures as determined by the Commissioner, QAS and the relevant Industrial Award and Agreements
- Undertake and accept responsibility for the self-maintenance of patient care skills (theoretical and practical) for the provision of a high standard of pre-hospital patient care in accordance with QAS policies and procedures
- Maintain all Ambulance vehicles and equipment in a state of operational readiness and ensure that QAS premises are kept clean at all times
- Provide information and education on Ambulance related matters to members of the public and other training services as deemed necessary by the Commissioner, QAS
- Contribute to a safe and healthy working environment through an understanding of contemporary human resource management policies and practices and available staff support services such as 'Priority One' Telephone Counselling Service and other departmental resources
- Provide supervision and guidance to Paramedic Student Officers in the provision of patient care
Document Preparation Officer, Conveyancing Officer, Settlements Officer
ANZ Bank
02.2000 - 04.2001
- Preparation of ANZ Bank’s security documentation including: - Mortgages (Qld, NSW, Vic & S.A.), Stamp Duty Forms, Statutory Declarations
- Attending & Authorising Settlements on behalf of the ANZ Bank
- Ensuring settlement documents are correctly & legally executed
- Liasing with solicitors re: Settlements
Team Leader Applications & Assessments (Equipment Finance & Leasing Division)
Bank of Queensland Limited
06.1999 - 09.1999
- Reviewing Lease and Commercial Hire submissions
- Investigating variances in Financial Data
- Submitting recommendations to general Manager – Business Development and Head of Leasing
- Providing information to internal and external customers regarding the bank’s Leasing and Equipment Finance products
- Supervision and training of 5 staff
- Preparing and checking Leasing and Equipment Finance documentation
- Liaison with Leasing and Equipment Finance field and branch managers
Accounts Officer – Arana Hills Branch
National Australia Bank Limited
06.1996 - 02.1997
- Balancing the bank’s general accounts
- Customer enquiries
- Corporate Account liaison officer
- Credit card processing
- Personal and Housing loan processing
- Securities documentation including: - Customer approval letters, Letters of offer, Mortgages (Qld only)
- Supervision
- Training Officer
Front Office Clerk, VIP Concierge, Bell Boy
Hyatt Regency Coolum Beach
01.1992 - 03.1994
- Customer Service
- Reception
- Reservations
- Switchboard
- VIP Concierge
- Night Audit Clerk
- Customer Complaints
- Cash Control
- Checking guests in & out
Education
Graduate Certificate - Clinical Education
Central Queensland University
Brisbane12-2025
Certificate IV - TAE
Managed Corporate Outcomes Pty Ltd
05.2013
Certificate IV - Training and Assessment TAA40104
Academy of Career Training
08.2007
Certificate IV - Workplace Training and Assessment BSZ40198
Academy of Career Training
05.2006
Diploma of Health Science (Paramedicine) - Pre-Hospital Care – Paramedicine qualification
Queensland Ambulance Service
Brisbane, QLD12.2004
Skills
- Collaboration
- Interprofessional Education
- Strategic design and implementation
- Community engagement
- Vulnerable client engagement
- Lecturing
- Research
- Faculty Collaboration
- Professional ethics
- Professionalism
- Research and analysis
- Presentations
- Organization
Accomplishments
- Collaborated with team of 12 academics and Industry representatives in the development of a National Placement Assessment Tool for undergraduate paramedicine students in Australia (APPCAT)
Professional collaborations & key projects
- Australian Paramedicine Professional Capabilities Tool (APPCAT), Involved in designing the national assessment tool for all paramedicine students participating in clinical placements with Australian Ambulance jurisdiction.
- Sitting member of the Australian Council of Paramedicine Deans
- Presented at the Australasian College of Paramedicine International Conference (ACPIC) in 2024 - Topic: Student safety on clinical placements
- Presented at the Paramedicine Research Sympsium in 2024 Topic: Interprofessional Education - Paramedicine in rural and remote practice
- Presented at the Australasian College of Paramedicine International Conference (ACPIC) in 2023 - Topic: Development of a National Placement Assessment Tool
- Research Grant recipient, Queensland Ambulance Service Topic: Rural and remote clinical practice
- Academic lead in an international placement tour with American Medical Response (AMR) in 2024 resulting in ongoing collaboration with AMR to provide employment opportunities for CQUni paramedicine graduates
- Queensland Counter Terrorism Training and Exercise Management Committee (QCTTEMC)
Awards
- National Service Medal, 01/01/17
- Long Service Award (10 years), 01/01/11
- Queensland Flood and Cyclone Citation, 01/01/10
- Professional Excellence Awards
Professional memberships
Australian Registered Paramedic - Australian Health Practitioner Regulation (AHPRA)
Queensland Ambulance Service delegate on the Queensland Counter Terrorism Training and Exercise Management Committee (QCTTEMC)
Certification
- Ethical Standards Investigator, Collaboration between the Queensland Crime and Corruption Commission and the Queensland Government
- Root Cause Analysis training
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
- Basic Life Support Certification (BLS)
- Queensland Driver's License
- International Driver's Licence
- Microsoft PowerBI training
- Advanced Microsoft Excel training
Languages
English
Native or Bilingual
Timeline
Lecturer – Paramedic Science
Central Queensland University
07.2021 - Current
Executive Manager – Faculty of Health and Behavioural Sciences
University of Queensland
07.2018 - 01.2020
Manager – Governance, Engagement & Innovation
Queensland Ambulance Service
08.2012 - Current
Manager – Disaster and Mass Casualty Preparedness Unit
Queensland Ambulance Service
04.2011 - 08.2012
Regional Manager Staff Development – South Western Region
Queensland Ambulance Service
09.2007 - 04.2011
Regional Ambulance Educator – South Western Region
Queensland Ambulance Service
08.2005 - 09.2007
Advanced Care Paramedic – Chermside Station
Queensland Ambulance Service
05.2001 - 08.2005
Document Preparation Officer, Conveyancing Officer, Settlements Officer
ANZ Bank
02.2000 - 04.2001
Team Leader Applications & Assessments (Equipment Finance & Leasing Division)
Bank of Queensland Limited
06.1999 - 09.1999
Accounts Officer – Arana Hills Branch
National Australia Bank Limited
06.1996 - 02.1997
Front Office Clerk, VIP Concierge, Bell Boy
Hyatt Regency Coolum Beach
01.1992 - 03.1994
Certificate IV - TAE
Managed Corporate Outcomes Pty Ltd
Certificate IV - Training and Assessment TAA40104
Academy of Career Training
Certificate IV - Workplace Training and Assessment BSZ40198
Academy of Career Training
Graduate Certificate - Clinical Education
Central Queensland University
Diploma of Health Science (Paramedicine) - Pre-Hospital Care – Paramedicine qualification
Queensland Ambulance Service
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