Jeremy Thomas
ST PETERS,Australia
Summary
Dynamic Boutique Manager with a proven track record in mono-brand flagships (watches and fashion), developing and leading high-performing teams. Driving sales through immersive, product-driven client experiences. Now seeking to bring this expertise to a Bang & Olufsen boutique, elevating premium audio and home experiences for Sydney clients.
Overview
13
13
years of professional experience
Work History
Boutique Manager
Calibre Clothing
Chatswood Chase, NSW
12.2025 - Current
- Previous employment 2010-2014
- Re-engaged to drive performance of end to end premium mono-brand boutique at the newly launched Chatswood Chase location - recruiting & training a new team, managing sales and service KPI's
- Drive 'wardrobe selling' through one-on-one appointments, building full looks and seasonal wardrobes tailored to clients' lifestyle, profession and events
- Leverage CRM and digital tools to segment clients, plan outreach, and track pipelines, increasing repeat visit rate and spend from top clients
- Collaborate with head office to execute brand storytelling and visual standards that translate collection themes into immersive in-store experiences
Boutique Manager
Jaeger-Lecoultre
King St, NSW
05.2025 - 10.2025
- Led consultative, high-ticket sales with extended decision cycles, building long-term relationships with collectors and watch enthusiasts
- Crafted immersive client journeys by creating 'personalised collections' across multiple timepiece purchases, coaching team members on how each client's journey and piece fits their lifestyle and existing collection
- Role play with team members to encourage confidence and developing product expertise
- Hosted boutique events (locally & internationally) and brand activations, partnering with private clubs and Maison team to deliver intimate experiences that deepened client loyalty
- Validated conformity with all pertinent local Richemont laws and regulations.
Operations Manager
ROLEX FLAGSHIP
Martin Place, NSW
08.2019 - 04.2025
- Managed daily operations for a high-volume flagship, aligning boutique processes with brand standards while sustaining 19% sales growth (2019-2024)
- Transformed after-sales into a loyalty driver, by personally managing key complaint cases, delivering a 41% growth and stronger trust in brand product recovery
- Facilitated alignment between Rolex watch technicians, boutique teams and clients, to enhance operational efficiency and client satisfaction.
- Cultivated boutique team growth from 5 to 13, by leading training and product education initiatives boosting client experience scores by 29% through sustained coaching
- Cultivated VIC relationships with exclusive experiences at brand-exclusive events such as Australian Open, Sydney to Hobart, and Biennale of Sydney.
Assistant Boutique Manager
TAG HEUER FLAGSHIP
Westfield Sydney, NSW
05.2013 - 08.2019
- Spearheaded 13% year-on-year sales growth, solidifying recognition as TAG Heuer's top-performing global location (2013-2019)
- Initiated local partnerships by implementing custom activations and fostering relationships with HNW clientele
- Directed recruitment and coaching for team of 10, instilling TAG Heuer's spirit of innovation and excellence through focused education programs.
Education
Bachelor of Business - International Business Management
UNIVERSITY OF TECHNOLOGY SYDNEY (UTS)
Sydney, NSW12.2008
Skills
- Clienteling & HNW relationship management
- Team leadership, recruitment & Coaching
- Training & Brand education
- Store KPIs & commercial management (sales, wages%, stock)
- Retail & Operational Excellence (Compliance)
- Luxury experience design & in-store events
Languages
- English
- Malay (Bahasa)
- Tamil
- Hokkien (Chinese)
Timeline
Boutique Manager
Calibre Clothing
12.2025 - Current
Boutique Manager
Jaeger-Lecoultre
05.2025 - 10.2025
Operations Manager
ROLEX FLAGSHIP
08.2019 - 04.2025
Assistant Boutique Manager
TAG HEUER FLAGSHIP
05.2013 - 08.2019
Bachelor of Business - International Business Management
UNIVERSITY OF TECHNOLOGY SYDNEY (UTS)