Summary
Overview
Education
Skills
Work History
Certification
Languages
Work Availability
Generic

Jeremy Tong

Bentley,WA

Summary

Dedicated and customer-oriented hospitality professional with over 3 years of experience in fast-paced restaurant and event environments. Proven ability to deliver exceptional service as a Senior Waitstaff Member and Barista, with strong skills in order accuracy, beverage preparation, and guest relations. Recognized for maintaining composure under pressure, fostering positive dining experiences, and collaborating effectively with kitchen and service teams. Additional experience in event decorating and logistics, showcasing adaptability, attention to detail, and a proactive approach to problem-solving. Committed to creating memorable customer experiences through professionalism, teamwork, and a strong work ethic.

Overview

4
4

Years of experience

3
3
Certificate

Education

Bachelor of Commerce - Business Information System & Logistics

Curtin University
Perth, WA
02-2026

Diploma of Commerce - General Business

Curtin College
Bentley, WA
12-2023

Skills

  • Customer Service Excellence
  • Verbal Communication
  • Team Collaboration
  • Event Setup & Coordination
  • Time Management
  • Problem Solving
  • Barista Skills
  • Point of Sale (POS) Systems

Work History

Senior Waitstaff Member & Barista

TeaWoks
07.2023 - Current
  • Delivered excellent customer service by taking and processing orders, recommending menu items, and addressing dietary needs and allergy concerns.
  • Prepared and assisted in making a variety of beverages, supporting barista team members during high-demand periods.
  • Built warm relationships with regular customers by remembering their favorite dishes and personalized preferences.
  • Maintained clean, organized dining areas and quickly reset tables to ensure smooth guest flow and turnover.
  • Stayed calm and professional when handling difficult customers or during busy shifts, maintaining a positive atmosphere.
  • Collaborated closely with kitchen and service teams to ensure timely, accurate order delivery and efficient operations.

Waitstaff Member

Canton Lane Chinese Restaurant
09.2023 - 12.2023
  • Delivered prompt and courteous service by serving side dishes and drinks, accurately recording orders on receipts.
  • Maintained table cleanliness by promptly clearing plates and trays, ensuring a pleasant dining environment.
  • Efficiently reset tables for new customers, supporting smooth table turnover during busy periods.
  • Collaborated with fellow waitstaff to coordinate food delivery and enhance overall service efficiency.
  • Prepared and served a variety of Chinese teas promptly upon guest arrival.
  • Performed cleaning duties, including restrooms and dining areas, to uphold hygiene standards and support seamless shift transitions.

Event Decorator

Kkum Memories
02.2022 - 05.2023
  • Supported event setup and teardown by transporting and positioning decorative items (up to 35kg) and ensuring timely venue preparation.
  • Assisted in event interior design, tailoring aesthetics to suit weddings, corporate functions, and social gatherings.
  • Drove team members and materials to various event locations, contributing to smooth logistics and coordination.
  • Adapted to last-minute changes with effective problem-solving, helping resolve on-site challenges quickly.
  • Maintained cleanliness and order throughout the event lifecycle, supporting professional presentation and efficient shift transitions.

Certification

  • FoodSafe Food Handler Training Program – Environmental Health Australia, Mar 2024


  • CommBank Next Chapter Certifications:
    Written Communication
    Communications Planning
    Green Loan: Data Analysis
    Issued by Forage, Apr 2025


  • Tech Explorer Job Simulation Certifications:
    Software Engineering – Building an iOS Widget
    Tech Analysis – Requirements Gathering
    Cybersecurity – Identity & Access Management
    Data Science – Using Data to Target Online Advertising
    Issued by Forage, Apr 2025

Languages

English
Chinese (Mandarin)
Malay

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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