Jeremy Tracy
Bathurst,Australia
Summary
Seeking a person-centered position emphasizing services and support to make a meaningful impact on participants' experiences. Goal is to leverage skills within a dedicated team to achieve successful strategic outcomes, nurturing a passion for attention to detail, compliance, and personal growth. Focused on delivering exceptional service and fostering positive relationships. Committed to contributing to the overall success of the organization while continuously developing professional abilities.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Team Leader - Disability Support Worker
Kirinari
11.2023 - 11.2024
- Providing 24/7 care in supported independent living accommodation (SIL/Group Homes), day program and community settings, ensuring safe and nurturing environments for customers
- Provide direct support across a range of customer needs including domestic and personal care assistance as well as assisting customers to access and have a positive connection to the community
- Oversee/ Provide high levels of person-centred customer support and engagement
- Oversee/provide appropriate and timely medication administration and medical requirements including appointments etc.
- Oversee/provide assistance where required with domestic duties (cooking, cleaning, washing and general housekeeping tasks)
- Oversee that staff are responsive to the individual needs of customers in line with their individual plan and service agreement
- Oversee that staff respect the privacy and confidentiality of customers in accordance with privacy legislation and Kirinari Policy and Procedures, during and after the period of employment
- Ensure that staff understand and recognise the different types of supports that may be required to assist different types of disabilities, considering the customer's stages in life
- Oversee that staff provide support in a manner that recognises customers physical, social, emotional and intellectual capacities
- Participate and perform as part of the on-call rotation for the area
- Perform routine supervision and performance management of staff and report areas of concern to Service Delivery Leader or Manager
NDIS PITC Local Area Coordinator, Disability Inclusion
Social Futures
09.2021 - 10.2023
- Support people with disability to develop a Community Connections plan; apply for access to the NDIS or use their existing NDIS funded supports
- Undertaking the day-to-day operations of the role in a way that promotes independence, empowerment and involvement of persons with disability
- Develop honest and trusting relationships with participants, inclusive of families and carers, while maintaining professional boundaries and LAC principles
- Maintain an always expanding knowledge of community and mainstream supports available in all Local Government Areas within the service region to support participants to navigate and build knowledge on the community, mainstream services, and the NDIS
- Conducting comprehensive interviews and assessments to collect and record accurate information to support NDIA decision making and development of NDIS plans
- Deliver community engagement, education, and capacity building activities to support community access and inclusion
- Managed caseload of200+ participants whilst maintaining compliance with performance measures and timeframes as set out by NDIA standard operating practices
- Building capacity to ensure meaningful change is achieved by assisting participants, their families and carers to build their own capacity to maximise plan use
- Liaise closely with team members, inter-agency and community stakeholders to ensure a high standard of service delivery in the community
Workforce Development Consultant
Employment Services - Verto
08.2019 - 08.2021
- Delivery of tailored solutions for job seekers by conducting comprehensive interviews and assessments
- Facilitating group job search sessions, preparing and updating job plans including specific interventions
- Preparing and reviewing resumes, reviewing Mutual Obligation Requirements and adhering to Service Delivery Plan requirements
- Complete and maintain accurate data entry into the DoE IT System including preparing and updating Job Plan’s
- Ensure a consistently high retention rate of clients placed into employment is maintained
- Build relationships and liaise with host employers to contribute to community engagement initiatives to assist disadvantaged job seekers to overcome their non-vocational and vocational barriers for employment
- Maintain an up to date knowledge of industries in decline, the local labor market and upcoming opportunities
- Account management of small businesses, and reverse marketing of job seekers to appropriate employers
- Sourcing vacancies from the business community via service calls, networking and cold canvassing
- Liaise closely with team members and intra-agency services such as AASN, CSS, Pre-Voc & VERTO RTO in regards to meeting employer’s needs, and enhance cross servicing
- Management of contract obligations including completing compliance framework reporting, exit requests, capturing employment placements, collecting evidence as per documentary evidence guidelines, maintain electronic and hard copy files in line with DoE contract and VERTO archiving procedures and ensuring minimum servicing requirements are met in line with DoE contract and VERTO’s Service Delivery Plan
Customer Service Case Manager
Telstra Corporation
01.2009 - 08.2019
- Managing customer experience through a diverse range of enquiries including service delivery, technical support, billing and sales
- Provide advice and recommended solutions which benefited the customer, while working within the boundaries of company policies and procedures and complying with industry legislation
- Received, assessed and processed information from various sources, priding myself on a high standard of data entry accuracy in electronic management systems to ensure ongoing delivery of customer service
- Achievements were frequently reflected in positive customer feedback and improvement in key performance indicators
- Management team acknowledged my skills, experience and strengths in analytics and processes, including me in strategic planning meetings to improve customer experience and company outcomes
- Coach, inspire and develop team members
Education
Employment Services Cert IV -
VERTO
01-2021
Customer Contact Cert IV -
CSIA
01-2014
Retail Supervision Cert III -
Five Star Training
01-2008
Skills
- Time management
- Teamwork and collaboration
- Complex Problem-solving
- Attention to detail
- Communication
- Complaint resolution
- Coaching and Mentoring
- Performance improvement
- Onboarding and orientation
- Risk management
- Leadership
- Program development
- Strategic planning
- Documentation and reporting
Certification
- Provide First Aid & CPR - HLTAID011, completed 21/02/24
- Mental Health First Aid Certification – Exp 07/12/25
- Safety Intervention Working with Adults - Blue Card #: SIF1D1BD
- Therapeutic Crisis Intervention - completed 09/2024
- Working With Children's Check - WWC1980048E, Expiry 13/10/26
- NDIS Workers Clearance Check - 76600933
- National and State Criminal History Check - ACIC Number 199280
- Full NSW C Class Drivers Licence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Ambassador for The Shaka Project - The Shaka Project was designed to ignite the conversation around Mental Health. Encouraging connection, mate-ship and brotherhood.
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTimeline
Team Leader - Disability Support Worker
Kirinari
11.2023 - 11.2024
NDIS PITC Local Area Coordinator, Disability Inclusion
Social Futures
09.2021 - 10.2023
Workforce Development Consultant
Employment Services - Verto
08.2019 - 08.2021
Customer Service Case Manager
Telstra Corporation
01.2009 - 08.2019
Employment Services Cert IV -
VERTO
Customer Contact Cert IV -
CSIA
Retail Supervision Cert III -
Five Star Training
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