Jeremy Wong

Continued providing excellent customer service over the phones, responding to customer enquiries regarding their insurance policy, modifying insurance polies efficiently and accurately whilst maintaining communication with customer. Ensured coverage was sufficient and reasonable for customers, specifically outlining benefits and events based on product documentation as to eliminate room for misinterpretation. Handled complaints and feedback with utmost professionalism, showcasing empathy to customers that may be experiencing vulnerability. Handled payments and payment details maintenance over the phone strictly following procedures to protect the customers privacy. Corrected mistakes made by previous agents, ensuring customer's insurance policy has all correct details, received all relevant documents and up to date.

• Provided excellent customer service, taking orders accurately and delivering food promptly.
• Recommended dishes and specials, upselling menu items to increase sales whilst ensuring they fit customer's requirements.
• Maintained a clean and organized dining area, ensuring tables were properly set and cleared quickly.
• Handled customer complaints professionally and resolved issues to ensure guest satisfaction.
• Worked closely with kitchen and bar staff to coordinate timely service.

• Prepared and cooked a wide range of menu items, ensuring quality, taste, and presentation met high standards.
• Collaborated with kitchen staff to maintain efficient workflow in a high-pressure environment.
• Ensured proper food safety and sanitation procedures were followed at all times.
• Assisted in menu planning, daily specials, and seasonal offerings.
• Monitored inventory levels and communicated with suppliers to maintain adequate stock.
• Trained and supervised junior kitchen staff and supported overall team development.