Jeremy Youssef
Sydney,NSW
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Maincom Services Pty Ltd
Sydney, NSW
07.2024 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
National Administration Manager
Maincom Services Pty Ltd
Sydney, NSW
07.2022 - 09.2024
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Resolved complex problems related to administrative processes in a timely manner.
- Conducted performance reviews for administrative staff members to identify areas of improvement.
- Reviewed incoming emails and responded accordingly within established timelines.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Developed strategies for improving operational effectiveness and efficiency.
Site Supervisor
Maincom Services Pty Ltd
Sydney, NSW
01.2020 - 06.2022
- Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Coordinated material deliveries from suppliers according to project needs.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Communicated regularly with clients regarding progress updates on projects.
- Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.
- Reviewed drawings, specifications, change orders and other documents associated with projects prior to start of work onsite.
- Managed daily site operations ensuring project milestones were met within designated timelines.
Trade Scheduler
Maincom Services Pty Ltd
Sydney, NSW
01.2019 - 12.2019
- Created, updated, and monitored project schedules for multiple departments.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Coordinated with other departments regarding resources needed for specific projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
Accounts Officer
Maincom Services Pty Ltd
Sydney, NSW
09.2017 - 12.2018
- Assisted in preparation of monthly financial reports for management review.
- Resolved payment discrepancies with vendors and suppliers.
- Reconciled accounts and resolved discrepancies in a timely manner.
- Performed bank reconciliations on a regular basis.
- Maintained accurate record keeping of all financial transactions.
- Managed accounts receivable functions including billing, collections, customer inquiries.
- Coordinated the preparation of year-end audit materials for external auditors.
- Reviewed and reconciled accounts payable and receivable records.
- Prepared monthly reports for management review.
Education
Bachelor of Religious Education - Youth Work
West Coast Baptist College
Lancaster, CA, USA05-2017
High School Diploma -
Inaburra School
Bangor, NSW12-2013
Skills
- Operational strategy
- Budget management
- Process improvement
- Customer relationship management
- Recruitment and selection
- Staff training
- Effective communication
- Conflict resolution
- Customer relations
- Organizational restructure and change
- Administrative skills
- Efficient multi-tasker
- Leadership and team building
Affiliations
- Youth Leader
- Sports Enthusiast (NRL / Cricket)
- Flying
- Hunting
Accomplishments
- Graduated College with Honours
- Received the School Medal
Certification
- Working at Heights
- First Aid
References
References available upon request.
Timeline
General Manager
Maincom Services Pty Ltd
07.2024 - Current
National Administration Manager
Maincom Services Pty Ltd
07.2022 - 09.2024
Site Supervisor
Maincom Services Pty Ltd
01.2020 - 06.2022
Trade Scheduler
Maincom Services Pty Ltd
01.2019 - 12.2019
Accounts Officer
Maincom Services Pty Ltd
09.2017 - 12.2018
Bachelor of Religious Education - Youth Work
West Coast Baptist College
High School Diploma -
Inaburra School
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