Jeremy Samuel Gonzalez Chavez
Brisbane,QLD
Summary
Dynamic Shift Manager at Domino's with a proven track record in staff management and conflict resolution. Enhanced customer satisfaction through effective communication and operational efficiency. Skilled in optimizing productivity and utilizing point-of-sale systems, consistently delivering exceptional service and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Shift Manager
Domino´s
Brisbane, QLD
12.2022 - Current
- Cultivated positive relationships with staff, customers, and vendors to enhance collaboration.
- Resolved escalated customer service issues promptly to maintain satisfaction.
- Ensured precise execution of all opening and closing duties according to established guidelines.
- Optimized department productivity by placing skilled staff in key positions during shifts.
- Directed employees on effective operational methods and procedures to improve efficiency.
- Delivered exceptional customer service, contributing to overall customer satisfaction.
Cashier
Western Union
Quito, Pichincha
03.2022 - 10.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Certificate 4 - Kitchen Management
Imagine Education
Brisbane, QLD04-2024
Certificate 3 - Commercial Cookery
Imagine Education
Brisbane, QLD09-2023
Diploma - Hospitality Management
Imagine Education
Brisbane, QLDSkills
- Staff management
- Customer service
- Operational procedures
- Sales reporting
- Point-of-sale systems
- Conflict resolution
- Effective communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Manager
Domino´s
12.2022 - Current
Cashier
Western Union
03.2022 - 10.2022
Certificate 4 - Kitchen Management
Imagine Education
Certificate 3 - Commercial Cookery
Imagine Education
Diploma - Hospitality Management
Imagine Education
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