Jeremy Samuel Gonzalez Chavez
Brisbane
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
Domino´s
12.2022 - Current
- Cultivated positive relationships with staff, customers, and vendors to enhance collaboration.
- Resolved escalated customer service issues promptly to maintain satisfaction.
- Ensured precise execution of all opening and closing duties according to established guidelines.
- Optimized department productivity by placing skilled staff in key positions during shifts.
- Directed employees on effective operational methods and procedures to improve efficiency.
- Delivered exceptional customer service, contributing to overall customer satisfaction.
Sales Agent
Central Auto Auction
12.2024 - 03.2025
- Exceeded sales targets by developing tailored solutions for diverse customer needs.
- Cultivated strong client relationships through effective communication and personalized follow-ups.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Cashier
Western Union
03.2022 - 10.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Certificate 4 - Hospitality Management
Imagine Education
04-2024
Certificate 3 - Hospitality Management
Imagine Education
09-2023
Diploma - Hospitality Management
Imagine Education
12-2024
Skills
- Staff management
- Customer service
- Operational procedures
- Sales reporting
- Point-of-sale systems
- Conflict resolution
- Effective communication
- Customer service focus
- Employee training
- Relationship building
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Agent
Central Auto Auction
12.2024 - 03.2025
Shift Manager
Domino´s
12.2022 - Current
Cashier
Western Union
03.2022 - 10.2022
Certificate 4 - Hospitality Management
Imagine Education
Certificate 3 - Hospitality Management
Imagine Education
Diploma - Hospitality Management
Imagine Education