Jerene HOU
Brisbane,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Striving Drummer accomplished at providing drum instruction and guiding beginner drummers through skills development. Outstanding marketing and advertising skills with proven history of leveraging effective networking to grow client base.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
SPC - English Language School
02.2019 - 01.2020
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Hospital Administrator
Kaohsiung Armed Forces General Hospital
03.2020 - 03.2022
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
Drink Maker
Xin Fu Tang
04.2022 - 06.2023
- Drove development of digital and print advertising strategies.
- Designed and constructed advertising signs to attract customers and promote sales.
- Set up advertising displays or arranged merchandise to highlight sales and promotional events.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Drink Maker
East Tea
06.2023 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Business - Advertising
Queensland University of Technology
Brisbane, QLD08.2023
Master of Business - Innovation And Entrepreneurship
The University of Queensland
Brisbane, QLD12.2025
Skills
- Marketing
- Business Planning
- Marketing and Advertising
- Internet Media Advertising
- Promotions and Advertising
- Advertising Campaigns
- Calendar Management
- Office Administration
Timeline
Drink Maker
East Tea
06.2023 - Current
Drink Maker
Xin Fu Tang
04.2022 - 06.2023
Hospital Administrator
Kaohsiung Armed Forces General Hospital
03.2020 - 03.2022
Administrative Assistant
SPC - English Language School
02.2019 - 01.2020
Bachelor of Business - Advertising
Queensland University of Technology
Master of Business - Innovation And Entrepreneurship
The University of Queensland
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