Jeri Ojo
Perth,WA
Summary
Dynamic IT professional and retail management expert pursuing a degree in Information Technology with a major in Cyber Forensics. Strong foundation in cybersecurity principles and hands-on experience in technical support and system administration. Excels in troubleshooting, secure system operations, and user support. Dual background as an IT Help Desk/Support Officer and Retail Manager provides a unique blend of technical skills and leadership abilities, focusing on customer service, operational efficiency, and team development. Adaptable and committed to excellence. Passionate about leveraging expertise to make a meaningful impact in a security-conscious, results-driven organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Challenger Streetwear
08.2024 - Current
- Was recently promoted to manager at Challenger Street-wear, making sure lead a team in delivering exceptional service and maintaining the store's strong vibe
- Oversaw daily operations, drive sales, and ensure the collection of clothing, fitted hats, and snapback's resonates with all customers
IT Help Desk/Technical Support Officer
Roleystone Family Medical Centre
08.2020 - Current
- Provided technical support for the general practice with over 10 users, ensuring seamless operation of systems and software
- Focused on system enhancement, troubleshooting, and monitoring of hardware, software, and performance metrics
- Ensured compliance with safe computing practices and enhanced network security for sensitive customer data
- Managed medical software (Best Practice), including user support, troubleshooting, and updates
- Installed, configured, and updated applications according to company protocols
- Conducted regular system backups to prevent data loss and maintain business continuity
Sales Representative
Unify Sales and Marketing
12.2018 - 01.2019
- Promoted charitable causes, engaging with diverse communities to raise funds and awareness
- Effectively communicated charity mission and values to secure donor support
- Consistently achieved fundraising targets through adaptability and rapport-building
- Managed territory routes across Perth, adjusting pitches for various demographics
- Interacted with 60-70 customers daily, representing Ronald McDonald Charity with integrity
- Excelled in fostering meaningful connections and driving contributions
Education
Bachelors of Information Technology - Cyber Security and Forensics
Murdoch University
Perth, WA06.2026
Diploma of Information Technology - Advanced Networking
TAFE WA South Metropolitan
Perth, WA11.2023
High School Diploma -
Wesley College Perth
Perth, WA01.2018
Skills
- Microsoft Office 365
- Microsoft Windows
- Server Administration
- Microsoft Active Directory
- Amazon Web Services (AWS)
- AWS Cloud
- Virtual Machines
- Development
- Operations
- Strategic Thinking
- Stakeholder Management
- Team Leadership and Coaching
Certification
- Diploma Of Information Technology (Advanced Networking)
- Certificate II in Information Digital Technology
- Certificate III in Business
- Professional Certificate in IBM Cybersecurity Fundamentals
- Certificate for Cybersecurity Basics
- Certificate for Cybersecurity Compliance and System Administration
- Certificate for Cybersecurity Roles and Operating System Security
Timeline
Store Manager
Challenger Streetwear
08.2024 - Current
IT Help Desk/Technical Support Officer
Roleystone Family Medical Centre
08.2020 - Current
Sales Representative
Unify Sales and Marketing
12.2018 - 01.2019
High School Diploma -
Wesley College Perth
- Diploma Of Information Technology (Advanced Networking)
- Certificate II in Information Digital Technology
- Certificate III in Business
- Professional Certificate in IBM Cybersecurity Fundamentals
- Certificate for Cybersecurity Basics
- Certificate for Cybersecurity Compliance and System Administration
- Certificate for Cybersecurity Roles and Operating System Security
Bachelors of Information Technology - Cyber Security and Forensics
Murdoch University
Diploma of Information Technology - Advanced Networking
TAFE WA South Metropolitan
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