Jeri Ojo
Canning Vale,Australia
Summary
I am an Information Technology graduate (Diploma) and am currently completing a Bachelor of Information Technology, majoring in Cybersecurity Forensics with a strong foundation in networking and systems support. I have hands-on experience across IT support, service desk assistance, networking support, IoT field work, and cloud-based environments. My experience includes troubleshooting hardware and software issues, setting up and maintaining devices, assisting users, supporting network operations, and working with cloud infrastructure. I bring a practical, customer-focused approach, strong problem-solving skills, and the ability to adapt quickly in fast-paced technical environments. I am seeking an entry-level or graduate IT support, networking, or cybersecurity role where I can continue building my technical skills and contribute effectively to the organisation.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality—strong understanding of collaborative teamwork and efficiency improvements.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
IoT Technician
Daelibs
04.2025 - Current
- Led IoT installations and after-hours technical support across commercial sites
- Liaised with clients and internal teams to ensure smooth deployments
- Diagnosed and resolved system issues to maintain uptime
- Trained new staff on best practices and technical procedures
- Completed internal training in IoT systems and network troubleshooting
- Completed field tech reports after completing any on-site jobs
IT Help Desk
Roleystone Family Medical Centre
08.2022 - Current
- Provided first-line support for hardware, software, and network issues (Windows & macOS).
- Assisted with setup, configuration, and maintenance of PCs, laptops, and peripherals
- Managed user accounts, permissions, and Microsoft 365 applications.
- Logged and resolved incidents via ticketing system; escalated complex issues as needed.
- Delivered excellent customer service, enabling staff to maintain clinical and administrative operations.
- Managed and supported medical software (Best Practice), resolving daily technical issues and access requests
Store Manager / Sales Assistant
Challenger Streetwear
04.2024 - 01.2025
- Oversaw daily store operations, including opening, closing, and staff rostering.
- Managed sales performance, inventory control, and stock replenishment to maximise revenue.
- Provided exceptional customer service and resolved client queries to maintain high satisfaction.
- Trained and supervised staff, ensuring efficient workflow and adherence to company standards.
- Coordinated promotions and events to drive foot traffic and sales growth.
Logistics/Operations Team Member
DHL
01.2020 - 02.2023
- Maintained accurate records of inventory and vendor payments regularly.
- Entered data into accounting software packages accurately and efficiently.
- Managed day-to-day logistics operations in a high-volume distribution environment.
- Monitored KPIs and performance metrics to ensure deadlines were met.
- Collaborated with multiple teams to streamline workflows, reducing turnaround times.
- Supported supervisors with reporting, compliance checks, and training of new staff.
Sales Representative
Unify Sales and Marketing
03.2018 - 01.2020
- Promoted charitable campaigns across Perth, engaging diverse communities to raise funds and awareness.
- Communicated charity missions clearly and persuasively to secure donor support.
- Consistently met and exceeded fundraising targets through strong rapport-building and adaptability.
- Managed daily territory routes and adjusted pitches for different demographics.
- Engaged with 60–70 members of the public daily, representing Ronald McDonald Charity professionally.
Education
Bachelor of Information Technology - Cybersecurity & Forensics
Murdoch University
Perth, WA11.2026
Diploma of Information Technologies - Advanced Networking
South Metropolitan TAFE
Perth, WA12.2023
Skills
- Technical Skills
- IT Support & Service Desk Operations
- Hardware, Software & OS Troubleshooting (Windows, macOS)
- Networking Fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
- Cyber Security Fundamentals & Security Awareness
- User Account, Permission & Access Management
- Cloud Platforms & Microsoft 365 (AWS, Azure, Outlook, Teams, OneDrive, SharePoint)
- Software Installation, Configuration & Updates
- Endpoint & Device Setup (PCs, laptops, IoT devices)
- Professional Skills
- Incident Logging & Ticketing Systems (ServiceNow)
- System Documentation & Knowledge Base Updates
- Customer Service & Stakeholder Communication
- Time Management & Working Under Pressure
- Problem Solving & Technical Analysis
- Team Collaboration & Training
- Customer service
Timeline
IoT Technician
Daelibs
04.2025 - Current
Store Manager / Sales Assistant
Challenger Streetwear
04.2024 - 01.2025
IT Help Desk
Roleystone Family Medical Centre
08.2022 - Current
Logistics/Operations Team Member
DHL
01.2020 - 02.2023
Sales Representative
Unify Sales and Marketing
03.2018 - 01.2020
Diploma of Information Technologies - Advanced Networking
South Metropolitan TAFE
Bachelor of Information Technology - Cybersecurity & Forensics
Murdoch University