Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jericho Austria

Floreat,Perth, WA

Summary

People-person seeking for a role that requires interaction with different individuals. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in production and events management role including stake-holder liaison.

Overview

5
5
years of professional experience

Work History

Service Desk Agent

Connectiv
10.2022 - Current
  • Engaged in user support interactions via email platforms, tickets, and calls.
  • Identified service number issue upon request and acted accordingly to support and fix found issue.
  • Collaborated with internal associates to effectively resolve user hardware or mobile issues.
  • Acquired in-depth knowledge to offer customers with information about Telstra enterprise mobile offers.
  • Enforced policies and procedures to increase efficiency.
  • Tasks and requests escalation to correct department in a prompt and timely manner.
  • Departmental Liaison to accomplish complex requests
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
  • Streamlined service desk operations for increased productivity through effective task prioritization and time management.
  • Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.

Digital Content Producer

Lucca Creatives Inc.
03.2022 - 05.2022
  • Contacted and successfully engaged multiple media personalities as subject of content for production
  • Spearheaded meetings among team heads and supervisors to ensure timely turn-around of activities
  • Maintained correspondence with media personalities and the production supervisor leading to the event proper to guarantee clear communication between the two parties


Production Team Manager

Klik Midya (Click Media)
09.2021 - 05.2022
  • Established contact between technical and creative teams to develop and implement successful corrective plans
  • Managed and ensured timely video production schedule by ensuring availability of set teams, performers, and equipment
  • Maintained content marketing calendar to schedule creation and delivery deadlines

Events Production Executive Committee Member

Communication Society, Far Eastern University
09.2019 - 05.2022
  • Met regularly with production team and managers to analyze problems and plan cost-effective and high-quality product delivery
  • Successfully handled technical committee tasks which includes streaming and audio management
  • Maintained coordination between hosts and/or special guests to ensure smooth program flow
  • Participated in meetings with producers and production crew to keep program in step with creative vision

Education

Bachelor of Arts - Communication, Major in Convergent Media

Far Eastern University
Manila, Metro Manila, Philippines
06.2022

Skills

  • Interpersonal Communication
  • Written Communication
  • Content Production
  • Problem-Solving
  • Flexible in High-Stress Situations
  • Good Physical Stamina
  • Independent and Self-Sufficient in Handling Tasks
  • Collaborative and Able to Work in Teams
  • Customer service Relations
  • Active Listening

Additional Information

Linked-in profile: https://www.linkedin.com/in/jericho-austria-0647a5210/

Portfolio: https://jerichowe.wixsite.com/website-1/jericho

Permanent resident: Regional Sponsored Migration Scheme (subclass 187)

Timeline

Service Desk Agent

Connectiv
10.2022 - Current

Digital Content Producer

Lucca Creatives Inc.
03.2022 - 05.2022

Production Team Manager

Klik Midya (Click Media)
09.2021 - 05.2022

Events Production Executive Committee Member

Communication Society, Far Eastern University
09.2019 - 05.2022

Bachelor of Arts - Communication, Major in Convergent Media

Far Eastern University

Similar Profiles

CREATE PROFILE
Jericho Austria