Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JERIN RAJU

Brisbane,QLD

Summary

Results-driven Principal Applications Engineer with over 13 years of experience delivering scalable, high-performance solutions within Oracle Service Cloud (RightNow). Proven expertise in backend engineering, system architecture, cloud migration, and performance optimisation. Recognised for leading cross-functional teams, modernising legacy platforms, and delivering customer-centric enterprise solutions. Currently based in Brisbane, Queensland, with full Australian work rights.

Overview

14
14
years of professional experience

Work History

Principal Applications Engineer

Oracle
Bangalore
09.2023 - 02.2026
  • Developing comprehensive data migration frameworks, including source-to-target mappings, transformation logic, and validation strategies.
  • Led the end-to-end migration of legacy Solr search services to OCI OpenSearch and SolrCloud, significantly improving scalability and performance.
  • Designed and executed zero-downtime migration strategies, ensuring uninterrupted service for enterprise customers.
  • Introduced generative AI summarisation and type-ahead search features for customers and support agents.
  • Owned and enhanced the Archival module, improving data handling efficiency and system load distribution.
  • Acted as Legacy Server Subject Matter Expert, advising multiple teams on core server-side architecture decisions.
  • Held end-to-end ownership of the Element Manager module, including feature delivery, defect resolution, and production support.
  • Contributed to Oracle Field Service (OFS) to Oracle Fusion migration activities, supporting data architecture and integration efforts.

Project Lead

Oracle
Trivandrum
06.2018 - 09.2023
  • Led Archival and Incident Management modules, improving database performance and reducing processing time.
  • Designed and implemented OCI-based integrations and cloud-native solutions.
  • Built core lock-management functionality supporting both web and desktop applications.
  • Delivered solutions for customisation frameworks, export/import processes, webhook handling, and rules optimisation.
  • Actively involved in system performance tuning, optimisation, and complex server issue resolution.
  • Mentored engineers on architecture, coding standards, and advanced debugging techniques.
  • Contributed to UI development using JavaScript, TypeScript, and Oracle JET.

Senior Applications Engineer

Oracle
06.2015 - 06.2018
  • Maintained and enhanced C++ server-side components, improving stability and performance.
  • Modernised legacy C# applications, enhancing web interface capabilities.
  • Streamlined database upgrade processes to minimise downtime.
  • Designed and maintained database schemas supporting new features and upgrade paths.
  • Key contributor to the core server team, resolving complex server-level issues.
  • Extensive experience with Jenkins and GitLab CI/CD pipelines.

Applications Engineer

Oracle
06.2012 - 06.2015
  • Served as Upgrade Engineer for Oracle Service Cloud, managing major customer version upgrades.
  • Migrated customers from legacy systems to automated upgrade frameworks.
  • Enhanced upgrade tooling, improving release quality and reliability.
  • Provided technical support for complex migration and customisation scenarios.
  • Improved customisations using PHP, JavaScript, MySQL, and HTML.
  • Converted unmanaged customisations into managed frameworks, improving maintainability.

Education

Bachelor of Technology (B.Tech) - Computer Science Engineering

College of Engineering (Kerala University)
Trivandrum, Kerala
06-2012

Skills

  • Customer support
  • Expert problem solving
  • Requirements analysis
  • API development
  • Applications development
  • Coding
  • Problem-solving
  • RESTful apis
  • API design and development

Languages

English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual

Timeline

Principal Applications Engineer

Oracle
09.2023 - 02.2026

Project Lead

Oracle
06.2018 - 09.2023

Senior Applications Engineer

Oracle
06.2015 - 06.2018

Applications Engineer

Oracle
06.2012 - 06.2015

Bachelor of Technology (B.Tech) - Computer Science Engineering

College of Engineering (Kerala University)
JERIN RAJU