Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermaine Simonelli

Melbourne

Summary

I am a dedicated and results-driven individual who strives for accuracy and excellence in every task. With strong interpersonal skills, I enjoy engaging with diverse individuals and take pride in fostering professional relationships in the workplace. As a Team Lead, I have developed strong leadership and coordination abilities, consistently ensuring team goals are met efficiently and collaboratively. Known for being reliable, adaptable, and team-oriented, I thrive under pressure and am committed to contributing positively to any work environment.

Overview

5
5
years of professional experience

Work History

Team Leader

Mountain Warehouse
09.2024 - Current
  • Resolved a wide range of customer concerns promptly and effectively, ensuring high levels of satisfaction and loyalty.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Independently handled store opening and closing procedures, including register reconciliation, secure cash handling, and managing access to the store safe.
  • Revised and developed business plans to emphasize product line, pricing and inventory factors.
  • Received and processed incoming inventory and supply orders, ensuring accuracy and timely restocking to support smooth store operations.
  • Coordinated all aspects of daily store operations, including staff break scheduling, floor plan adjustments, delivery logistics, and target-setting to optimize performance.
  • Managed internal staff conflicts with discretion and professionalism, successfully resolving disputes and maintaining a positive work environment.
  • Assisted in the recruitment and onboarding of new team members.
  • Participated in regular team meetings to discuss business strategies, store performance, and upcoming initiatives.

Volunteer

Yours Now Mine Oppurtunity Shop North Balwyn
01.2023 - 03.2024
  • Volunteered at Yours Now Mine Op Shop, contributing time and effort to support charitable causes through the sale of donated items.
  • Assisted in daily retail operations, including cash handling, register balancing, and providing friendly customer service.
  • Developed key interpersonal skills, including patience, empathy, and resilience, while working in a volunteer capacity without financial compensation.
  • Gained a deeper understanding of community support work and the positive impact of retail fundraising on individuals and organisations.

Crew Member

KFC, Eltham
10.2020 - 09.2022
  • Took customer orders accurately and efficiently, ensuring high service standards.
  • Prepared and assembled food items in accordance with quality and hygiene standards.
  • Trained and supported new team members to ensure smooth onboarding and consistent performance.
  • Utilised upselling techniques to promote food and drink items, increasing average transaction value.

Education

Bachelor of Business - Human Resources Management

Swinburne University
10-2026

Ivanhoe Grammer
10-2023

Loyola College
04-2021

Eltham College
11-2017

Holy Trinity
12-2013

Skills

Management Skills

Customer Service Excellence

Ability to work under pressure

Communication Skills

Proficient in Microsoft Office Suite

Conflict Resolution

Ethical Leadership

Organisational Skills

Timeline

Team Leader

Mountain Warehouse
09.2024 - Current

Volunteer

Yours Now Mine Oppurtunity Shop North Balwyn
01.2023 - 03.2024

Crew Member

KFC, Eltham
10.2020 - 09.2022

Bachelor of Business - Human Resources Management

Swinburne University

Ivanhoe Grammer

Loyola College

Eltham College

Holy Trinity

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Jermaine Simonelli