- App Development
- Developing software, websites, and apps in various programming languages
- Blockchain Technology and Cryptocurrency
- Holistic Medicine
- Fitness
Jerome Bond
Brookfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Porter
Queensland Rail
Brisbane, QLD
10.2025 - Current
- Ensured meticulous attention to detail for timely operation of train services.
- Coordinated with team members to optimize workflow and enhance operational efficiency during peak hours.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive work atmosphere through effective communication with team members across various departments within the railway setting.
Dispatch Coordinator
Singapore Airlines/Swissport
Brisbane, QLD
06.2023 - 08.2025
- Conducted departure and arrival briefings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Airline Customer Service Agent
Swissport
Brisbane, QLD
02.2023 - 01.2025
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Business Owner
Mister Minit
Kenmore
10.2021 - 01.2023
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Team Leader/Sales Person
Mister Minit
Indooroopilly
09.2017 - 10.2021
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
- Worked to build relationships with customers and built potential for additional sales
- Fielded questions and solved problems by informing customers of current promotions and store policies
Manager
Mister Minit
Indooroopilly/Redbank
02.2014 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Education
High School Diploma -
St. Peters Lutheran College
Indooroopilly11-2012
Skills
- Critical Thinking
- Strong analytical skills
- Evidence based Analysis
- Strategic stakeholder Engagement
- Advanced Interpersonal Insight
- Strong capability in Behavioural Analysis
- Operational Efficiency
- Employee Motivation and Performance
- Business Management and Development
- Driven and Determined
- Issue and Conflict Resolution
- Time Management
- Operational Efficiency
- Programming
Additional Information
Additional Skills
Computer programming
Software Development
Interests
Timeline
Porter
Queensland Rail
10.2025 - Current
Dispatch Coordinator
Singapore Airlines/Swissport
06.2023 - 08.2025
Airline Customer Service Agent
Swissport
02.2023 - 01.2025
Business Owner
Mister Minit
10.2021 - 01.2023
Team Leader/Sales Person
Mister Minit
09.2017 - 10.2021
Manager
Mister Minit
02.2014 - 10.2017
High School Diploma -
St. Peters Lutheran College