Jerome Christian G. Santos
Brisbane
Summary
Organized individual with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Work Availability:
- Can work 24 hours per week
- Weekends
- Holidays
- Normal working schedules of the company
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Allen's Auto Care Services
10.2020 - 12.2024
- Perform Preventive Maintenance Service
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Marketing Professional
Toyota Manila Bay Corp.,
09.2019 - 09.2020
- Generate Car Sales
- Lead generation
- Mall and showroom duties.
- Analyzed market trends and consumer behaviour, adjusting marketing plans accordingly to optimize results.
- Meet monthly quotas and targets.
- Maintain a productive relationship with clients.
Warranty Adminstrator
Motoring Ventures BMW
08.2018 - 08.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
Warranty Evaluator
Toyota Alabang Inc.
12.2017 - 07.2018
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
Diploma of Automotive Technology -
Brisbane Professional College
Unit 3 Montague Road, West End QLD02-2028
Certificate in Automotive Servicing I, II And III. -
Toyota Motor Philippines School of Technology
Sta Rosa, Laguna10-2017
Mechanical Engineering -
University of Perpetual Help System Dalta
Las Pinas City09-2015
Skills
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Documentation and reporting
- Customer relationship management
- Document management
Certification
- Automotive Servicing National Certificate I
- Automotive Servicing National Certificate II
- Automotive Servicing National Certificate III
- Telephone Handling, Courtesy and Friendliness
Languages
English
Full Professional
Timeline
Service Technician
Allen's Auto Care Services
10.2020 - 12.2024
Marketing Professional
Toyota Manila Bay Corp.,
09.2019 - 09.2020
Warranty Adminstrator
Motoring Ventures BMW
08.2018 - 08.2019
Warranty Evaluator
Toyota Alabang Inc.
12.2017 - 07.2018
- Automotive Servicing National Certificate I
- Automotive Servicing National Certificate II
- Automotive Servicing National Certificate III
- Telephone Handling, Courtesy and Friendliness
Diploma of Automotive Technology -
Brisbane Professional College
Certificate in Automotive Servicing I, II And III. -
Toyota Motor Philippines School of Technology
Mechanical Engineering -
University of Perpetual Help System Dalta
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