Jerome Elcham

- Managed Front of House Operations During Peak Service Periods, Ensuring Smooth Workflow and Guest Satisfaction

- Trained and Mentored Junior Staff in Fine Dining Service Etiquette and Rockpool Standards

- Contributed to the Implementation of New Service Procedures, Enhancing Efficiency and Guest Experiences

- Adjusting Staffing Levels based on Operational demand

- Handled Guest Complaints Professionally, Resolving Issues to Enhance Overall Satisfaction Levels

- Improved Customer Satisfaction by Ensuring Consistent Quality of Food and Service

- Coordinated Team Members with Focus on Productivity, Efficiency and Enhancing Customer Experience

- Exceptional Attention to Detail

- Managed the cafe's Daily Operations, Ensuring that All Tasks Were Completed on Schedule and Within Budget

- Weekly Staff Rostering

- Spearheaded Initiatives that Increased Cafe Revenue by 5 %

- Successfully Navigated Cafe Operations Through the Challenge of the Covid 19 Pandemic, Ensuring Business Continuity, Staff Safety and Satisfaction and Adherence to Evolving Health Regulations.

- Oversaw Daily Cafe Operations to Maintain Smooth Workflow in Both Front-of-House and Back-of-House Areas

- Implemented Procedures to Ensure Consistent and Effective Work Flow

- Trained Cafe Employees to Consistently Exceed Customers' Expectations and Provide Superior Service.

- Led a Team of Hospitality Professionals to Successfully launch a New Cafe in Record Time

- Weekly Rostering

- Maintained a clean and organized workspace for optimal productivity and safety.

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

- Delivered High Quality, Coffee on a Consistent Basis

- Contributed to a positive team environment through effective communication and collaboration with colleagues.