Jerome Nansen

• Proactively supervise young people so that their physical, psychological and emotional wellbeing is maintained.
• Maintain safety, good order and security by making risk based decisions in accordance with legislative and organisational requirements, health and safety (WHS) and approved organisational practices.
• Encourage involvement and participation of young people in case plan goals, programs and activities to assist young people to transition from custody to community and reduce the risk of reoffending. In circumstances where involvement is not occurring, in conjunction with a multidisciplinary team, assist in identifying barriers and developing strategies to foster re-engagement.
• Demonstrate good judgement and ensure young people are treated fairly and with dignity at all times.
• De-escalate situations, negotiate and provide support to young people who are in a heightened emotional state or displaying challenging behaviours and proactively intervene to help prevent incidents.
• Ensure that in cases where restraint is used, it is consistent with legally permissible methods.
• Prepare and maintain a range of operational and case management records and reports.
• Work as part of a team developing productive work relationships with colleagues and stakeholders.
• Supervise and support young people who are required to go out of the Centre for medical, court or casework purposes.
• Dealt with a diverse range of challenging behaviours in a way that facilitates the young person's progress toward achieving case plan goals.
• Contribute to an environment that promotes, encourages and rewards pro-social behaviour and maintains a safe and secure environment for young people, visitors and staff.
• Communicate proactively to ensure operational and the needs of young persons are met and strategies and actions are recorded accurately.

• Developed and presented training programs and instructional material through variety of learning methods.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Managed and led activities promoting growth in mental, emotional and educational areas.
• Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
• Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
• Worked with clients to improve life choices and maximize benefits of programs.

• Deliver desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases
• Adopt a service- orientated approach that is focused on early intervention and the interests of all stakeholders
• Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities)
• Co-ordinate communication across claims streams as required
• Conduct claims reviews with clients as required
• Facilitate case conferences as required
• Undertake face to face meetings with customers as required
• Determine eligibility and accept/dispute liability with the ability to escalate as needed
• Provide workers compensation advice to stakeholders such as workers, employers and providers
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
• Independently manage a portfolio of claims
• Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts
• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Make decisions regarding the recovery and return to work process
• Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
• Ensure case management is in accordance with legislation and compliance guidelines
• Work in accordance with EML's policies and procedures
• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
• Ensure that all open claims are reviewed regularly and file reviews are maintained
• Identify and contribute to processes and practices for continuous improvement opportunities
• Ensure that computer and hard copy records are accurately updated on a regular basis
• Contribute towards a Quality Culture of WH&S through:

- Demonstrating commitment to WH&S through, leading by personal example and participating in the monitoring of established safe working practices

• Assist the student wellbeing team with supporting students requiring additional emotional and spiritual support
• Identify challenges that the student maybe facing and refer to appropriate action or additional service if required.
• Facilitate programs within the school, with students requiring additional support, which focuses on students strengths, building confidence and healthy social skills
• Identify any challenges that the student (as well as their family) may be facing and assist, where possible, or refer to appropriate community organisations.
• Maintain and build relationships with teachers, student families and community organisations that may assist the student and their family.
• Provide families with food hampers (especially during the COVID19 work from home period) who were requiring extra assistance .

• First point of Company Representative contact for the following labour hire services on clients premises :
• Personnel performance management
• Personnel OH&S compliance variance reports
• Attendance at Customer planning/forecast meetings
• Roster management to meet Clients needs and demands
• Time & attendance variance confirmation
• Other duties as required.

• Responsible for recruitment & selection function in ensuring the correct candidate are selected for the Customer, by assisting the Operations team in selection and job matching of shortlisted candidates
• Recording all employee performance history onto database.
• Maintaining active candidate base for customers' needs Responsible for conducting on site induction for all new entry personnel which includes but not limited to the following topics:
• Emergency evacuation procedures.
• Incident reporting process.
• PPE procedures.
• Hazard identification.
• Responsible for identifying and facilitating continuous improvement opportunities on behalf of both the Company and the Customer which includes but not limited to the following:

KPI performance tracking and reporting

Safety committee representation

Stop for safety campaigns

Toolbox meetings.