Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jerrin James

Jerrin James

Ballarat

Summary

Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. 12 Years of progressive IT experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr System Administrator

Aryon – Business Technology Solutions (MSP)
09.2025 - Current
  • Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
  • Analyzed complex technical project issues and worked on large enterprise and business-critical applications.
  • Skilled in hybrid identity management using Azure AD Connect for seamless synchronization between on-premises Active Directory and Azure AD, including configuring MFA and 2FA for enhanced security.
  • Proficient in Microsoft Endpoint Management with SCCM and Intune for patch management, software deployment, endpoint configuration, and compliance enforcement.
  • Extensive experience managing Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy Objects (GPO) to enforce security and streamline administration.
  • Hands-on experience administering and monitoring Azure cloud infrastructure, optimizing performance and managing costs effectively.
  • Strong virtualization skills managing VMware ESXi hosts, Horizon VDI, and hyper-converged Dell VxRail infrastructure for optimized resource utilization and high availability.
  • Experienced in designing and implementing backup and disaster recovery strategies using Veeam Backup solutions to ensure data protection and business continuity.
  • Expertise in enterprise endpoint security using Microsoft Defender for Endpoint, SentinelOne, and other advanced protection platforms to safeguard client infrastructure.
  • Adept at implementing Single Sign-On (SSO) solutions to streamline secure access across multiple applications and services.
  • Proven ability to manage vendor relationships, coordinate cross-team projects, and deliver IT solutions aligned with organizational goals and SLAs.

Sr System Administrator

Mason Brown IT Managed Service Provider
03.2023 - 07.2025
  • Provided Tier 1–3 system administration for end-users across diverse client environments, ensuring swift resolution of hardware, software, and network issues within defined SLAs.
  • Configured, maintained, and monitored client infrastructure including Windows Server, Active Directory, MDM, SCCM, Intune, Microsoft 365, and cloud platforms such as Azure.
  • Performed proactive network monitoring, patch management, and backup verification using RMM tools (e.g., ConnectWise, Datto, Nerdios), minimizing downtime and improving system reliability.
  • Proactive System Monitoring & Documentation: Monitored system alerts and notifications via remote monitoring tools, responded promptly through service tickets, and maintained up-to-date system documentation for continuous operational efficiency and support excellence.
  • Administered Microsoft Office 365 environment, including user management. Managed Active Directory (AD) Connect for seamless synchronization of on-premises AD objects with Azure AD. Configured and maintained Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA) solutions to ensure secure identity management across organizational systems.

Sr System Administrator

Trolley General Trading Company - Boodai Group
08.2022 - 01.2025
  • Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
  • Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
  • Administered AZURE - cloud-based solutions to increase flexibility, scalability, and resiliency within the organization’s technology infrastructure.
  • Managing IT environments using Microsoft SCCM, including software deployment, patch management, endpoint configuration, and system monitoring to ensure optimal performance and security.
  • Standardized server configurations for streamlined management across multiple locations.
  • Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
  • Maximized resource utilization by consolidating servers using virtualization technologies such as VMware, Esxi or Hyper-V.
  • Implemented continuous improvement initiatives that led to more efficient workflow processes within the IT department.
  • Streamlined IT processes for increased efficiency through automation of routine tasks using Manage Engine ServiceDesk for helpdesk team.
  • Proficiency in administering O-365 infrastructure and experienced in Microsoft Intune, Defender, Power Automate, Office 365 administration.
  • Experience in planning and executing and automating patch management across various operating systems (Windows, Linux) and software applications (including third-party applications).
  • Experience with deploying, configuring, and managing Endpoint Protection Platforms such as Symantec Endpoint Protection, Sophos and Microsoft Defender for Endpoint.

Systems Administrator & Infrastructure Specialist

Kuwait Anti-Corruption Authority - NAZAHA
09.2021 - 09.2022
  • Orchestrated integration and communication of software/hardware upgrades for infrastructure
  • Administering Datacenter Management on VMware & Hyper V architecture
  • Configuring and administering Microsoft Office 365 services for company domain using E3 license
  • Administering of company Domain, Active Directory, DNS, DHCP, IIS, FTP and other Microsoft services on board
  • Performed software installations and upgrades to Windows operating systems.
  • Created nightly jobs for backups (VEEAM Backup Solution) and verify the backup status on a timely basis.
  • Administering and redesigning Group Policy objects (GPO) for securing the systems.
  • Managed and maintained Azure environments for clients, ensuring high availability, security, and performance.
  • Developed and maintained documentation for Azure architecture, configurations, and processes.
  • Conducted routine patch management and system updates, ensuring systems were up-to-date and secure.
  • Optimized Azure cost management through rightsizing virtual machines, implementing reserved instances, and leveraging Azure Cost Management tools.
  • Integrated and updated software products to boost system compatibility.
  • Attended meetings to deliver status reports to key stakeholders.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Detailed upcoming software upgrades and system sprints to team members
  • Administering Enterprise End Point Security - Endgame & ESET Total Security
  • Administering and configuring OS patching to keep the systems up to date and free from attacks over IVANTI application and Microsoft SCCM application.

Systems Administrator

American International University
09.2018 - 09.2021
  • Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
  • Administering Virtual environment over DELL hyper-converged Vx-Rail architecture.
  • Microsoft office 365 administration - adding/modifying users, groups, and shared mailboxes/Calendars/Licensing
  • Microsoft Azure - Administering and monitoring the virtual servers hosted on cloud platform.
  • Established network specifications and analyzed workflow, access, information, and security requirements.
  • Perform patching, security updates, and make configuration changes to keep the infrastructure secure and reliable.
  • VDI infrastructure for University - Administering VMware Horizon virtualized systems for virtual desktops (VDI) and applications.
  • Managed onboarding and offboarding of employees
  • Experienced in Configuring and Managing server, workstation, Active Directory users file sharing over Zoho application - Service Desk Plus, Manage Engine, AD Manager Plus
  • Responsible for backup and restore policies definition and implementation against servers, databases, critical data, and file servers.
  • Deploying and Managing centralized End Point Security systems - Sentinel One, Trend Micro and Eset enterprise antivirus to monitor the health of server/client nodes in the domain network.
  • Assist and coordinate in planning for the future strategy of internal facing systems and infrastructure.

Education

Bachelor's degree - computer application

Kerala University
03.2014

Skills

  • Active Directory Management
  • Windows administration
  • System Upgrades
  • Server Configuration & Maintenance
  • Microsoft Intune & SCCM
  • VEEAM Backup and recovery
  • Help desk software
  • Patch management
  • Infrastructure Planning
  • Virtualization Technologies
  • Microsoft Azure & Office 365
  • Vendor coordination
  • Help Desk Software
  • Server Management
  • Microsoft SCCM
  • Microsoft Defender
  • VMware, Hyper V, Esxi & Esx
  • System upgrades

Certification

  • MICROSOFT, 5852833, Microsoft Certified Professional
  • Microsoft Certified System Administrator, 15540626, Server 2012
  • Microsoft Certified Azure administrator, H852-4397
  • Microsoft Certified Azure Solutions Architect Expert, I454-9766

Timeline

Sr System Administrator

Aryon – Business Technology Solutions (MSP)
09.2025 - Current

Sr System Administrator

Mason Brown IT Managed Service Provider
03.2023 - 07.2025

Sr System Administrator

Trolley General Trading Company - Boodai Group
08.2022 - 01.2025

Systems Administrator & Infrastructure Specialist

Kuwait Anti-Corruption Authority - NAZAHA
09.2021 - 09.2022

Systems Administrator

American International University
09.2018 - 09.2021

Bachelor's degree - computer application

Kerala University

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Jerrin James