Jerri Yuk Ting Lo

Accounts role

• Reconciled over 100 bank transactions daily, credit card, and line of credit accounts investigating and resolving discrepancies to keep accounts audit-ready.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Prepare bills & process payment
• Identified accounting errors when cross-referencing documents and database information.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Bad debt recovery over $50,000
• Input financial data and produced reports using XERO.
• Purchase all training & teaching materials and beresponsible for repair & maintenance request

Admin & Student Services role

• Process all course cancellation, variation, deferment, and suspension applications.
• Process Overseas Health Care Cover application
• Update and issue Confirmation of Enrollment (CoE) in PRSIMS
• Responsible for updating course cancellation, deferment, extension, variation, and refund policy & procedure
• Delivered supportive and knowledgeable counseling to students with academic, personal & financial concerns.
• Assists theadmission team in recruiting & enrolling students
• Assists student service team to resolve students' complaints and studying progress
• Assist trainee & apprenticeship department to produce RAPT report monthly

• Performed cash, card and check transactions to complete customer purchases.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Used POS system to enter orders, process payments and issue receipts.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

• Prepare properties settlement reports
• Prepares invoices & statements for clients
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Used DacEasy to prepare weekly and monthly financial reports.
• Assisting with payroll functions to facilitate accurate and prompt staff payments.
• Coordinated with external auditors to resolve discrepancies.
• Handled day-to-day accounting processes to drive financial accuracy.