Summary
Overview
Work History
Timeline
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Jerrod Ryan

Customer Care Professional & Labourer
Melbourne

Summary

Experienced customer support representative with a proven track record of effectively training new team members and improving overall performance in a fast-paced environment.

Excellent interpersonal skills, well suited and experienced in high pressure, detail orientated environments.



Overview

9
9
years of professional experience

Work History

Farm Operations Specialist

Ryan's Mulching
04.2020 - 04.2023
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Operated Cherry pickers and did basic maintenance on them.

Crew Trainer

Mc Donalds
06.2015 - 11.2020
  • Created and deployed successful strategies to boost restaurant performance and increase efficiency in different areas.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Mentored junior employees to improve performance and customer service.

Customer Care Representative

OracleCMS
07.2023 - 12.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Usual duties included taking inbound calls from a variety of clients, logging all interactions and resolving queries.
  • Exceeded all KPI's and passed all call screening.

Help Desk Support

CFS
02.2022 - 06.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.

Timeline

Customer Care Representative

OracleCMS
07.2023 - 12.2023

Help Desk Support

CFS
02.2022 - 06.2022

Farm Operations Specialist

Ryan's Mulching
04.2020 - 04.2023

Crew Trainer

Mc Donalds
06.2015 - 11.2020

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Jerrod RyanCustomer Care Professional & Labourer