Jerry Chen
SYDNEY
Summary
Multilingual professional with 5 years of experience in the education industry, supporting both international and domestic students. Cooperates well with diverse stakeholders and possesses professional communication, customer service, and administration skills. Dedicated to working as part of the Future Student team of a leading education provider to assist with and streamline recruitment events, bring insights and innovation, undertake research and analysis, and ultimately achieve future goals for both the education provider and its students.
Overview
5
5
years of professional experience
Work History
Faculty Student Recruitment Assistant
The University Of Sydney
09.2023 - Current
- Supporting the Senior Manager, the coordinators, and the broader Faculty Partnership team to prepare for, implement, and coordinate student recruitment events (i.e., the Open Day, the Info Day, online webinars, etc.) for the university, particularly for the University of Sydney Business School (USBS) and the Faculty of Engineering (FoE)
- Providing appropriate information and advice regarding studying at USBS and FoE to students, parents, schoolteachers and career advisers
- Liaising with diverse stakeholders (i.e., the academics, the Outreach team, MARCOMM, the Domestic and International teams, etc.) to build rapport and coordinate activities collaboratively and efficiently as directed by the Senior Manager and the coordinators
- Undertaking desktop research to collect and compare UG/PG programs offered, both domestically and internationally
- Preparing high-quality presentations and posters for internal and external audiences ranging from stakeholders to prospective students
- Creating or maintaining document templates (i.e., event presentations, FAQs, reference sheets for internal staff and student ambassadors)
Admissions Officer
Canterbury Institute Of Management
02.2023 - 09.2023
- Processing international student applications by checking academic background, English proficiency, GTE/Visa status, and conducting preliminary screening regarding RPL and scholarships
- Generating and approving Offer Letters and CoEs
- Creating, maintaining and updating student records and files in PRISMS, Meshed and SharePoint
- Responding to admissions enquiries
- Reporting monthly regarding application and enrolment numbers
Education Counsellor
IDP Education
08.2022 - 01.2023
- Giving advice on course selection via multiple channels
- Assessing documents supplied regarding GTE and eligibility, preparing them for application submission, and using agent portals for documentation and communication with admissions teams of institutions
- Using CRM system to accurately record and update leads' data and information, and putting organised detailed notes for future reference
- Acting as a central reference and liaising with diverse stakeholders to support students effectively (e.g., MARA, Student Service, International Admissions)
- Assisting students with Student Visa applications by reviewing their documents and information via ImmiAccount System
- Helping to plan and coordinate student events successfully (e.g., Education Expo, sports competition, cultural festivals)
Education Consultant
Monkey King Student Service Center
01.2019 - 07.2022
- Giving advice on UGCW and PGCW in Australia
- Assessing applicants documents regarding GTE and eligibility and preparing them for application submission
- Providing clients with information regarding Australian visas and policies, and preparing visa applications under the supervision of MARA agents
- Using CRM system to maintain clients' data
Education
Bachelor of Teaching / Bachelor of Arts -
Australian Catholic University (ACU)
12.2017
Skills
- Multilingual Communication (English, Mandarin, Cantonese)
- Customer Service, Teamwork, Problem-Solving
- Computer Skills (eg, PRISMS, CRMs, Agent Portals, Microsoft Office, Google apps, Adobe Acrobat)
Certification
Qualified Education Agent Counsellor (QEAC) no: S270
Working with Children Check (WWCC)
Timeline
Faculty Student Recruitment Assistant
The University Of Sydney
09.2023 - Current
Admissions Officer
Canterbury Institute Of Management
02.2023 - 09.2023
Education Counsellor
IDP Education
08.2022 - 01.2023
Education Consultant
Monkey King Student Service Center
01.2019 - 07.2022
Bachelor of Teaching / Bachelor of Arts -
Australian Catholic University (ACU)
Similar Profiles
BoWen ShiBoWen Shi
Peer Mentoring at The University of SydneyPeer Mentoring at The University of Sydney
Dana PillayDana Pillay
Outreach and Access Officer at The University Of SydneyOutreach and Access Officer at The University Of Sydney
Srimayi KruthiventiSrimayi Kruthiventi
Financial Analyst at The University of SydneyFinancial Analyst at The University of Sydney
SK HossainSK Hossain
Security Supervisor at Wilson SecuritySecurity Supervisor at Wilson Security
Hassam Ul HaqueHassam Ul Haque
Senior Product Specialist - DataTap at AdveritySenior Product Specialist - DataTap at Adverity