Jersey Carten
Darwin,NT
Summary
Adept at administrative support and office management, I enhanced workflow planning and customer relations at Territory Families, Housing & Communities, YJP. Leveraging attention to detail and stakeholder relations skills, I significantly contributed to a positive work environment and efficient schedule management, embodying a results-driven approach without exceeding a 55-word limit.
Overview
8
8
years of professional experience
Work History
Administration Officer
Territory Families, Housing & Communities, YJP
04.2024 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and clientel through regular communication and assistance.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Service Advisor
Mazda Dealership
12.2022 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
Front Office Receptionist
Ramada Suites Zen Quarter
03.2021 - 12.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs..
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Instore Team Member
Domino's Pizza
10.2017 - 03.2021
- Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
- Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
- Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
- Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
- Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
- Implemented upselling techniques when appropriate, resulting in higher average transaction amounts per customer visit.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Sales Associate
Lenard's Chicken
04.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Darwin High School
Darwin City, NT11.2020
Darwin Middle School
The Gardens, NT12.2017
Skills
- Administrative Support
- Office Management
- Customer Relations
- Schedule Management
- Workflow Planning
- Attention to Detail
- Data Confidentiality
- Goal Setting
- Deadline Adherence
- Flexible Schedule
- Stakeholder Relations
- Resource optimization
Referees
Cristel Lyons
Senior Manager TFHC Youth Justice Programs
E: cristel.lyons@nt.gov.au
T: 08 8999 2827
Ben Carberry
Former Service Manager Darwin Mazda
E: gm@mountbarkermazda.com.au
M: +61 417 797 989
Wei Wei Ruan
Former Front Office Manager Ramada Suites Zen Quarter
E: mariaruanlin94@hotmail.es
M: +61 484 233 823
Timeline
Administration Officer
Territory Families, Housing & Communities, YJP
04.2024 - Current
Service Advisor
Mazda Dealership
12.2022 - 04.2024
Front Office Receptionist
Ramada Suites Zen Quarter
03.2021 - 12.2022
Instore Team Member
Domino's Pizza
10.2017 - 03.2021
Sales Associate
Lenard's Chicken
04.2016 - 04.2018
Darwin High School
Darwin Middle School
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