Jershon Arroyo
Perth,WA
Summary
Proven team player with a strong work ethic, demonstrated during tenure by effectively managing high-pressure situations and enhancing customer satisfaction. Skilled in workplace safety and maintaining cleanliness, ensuring a welcoming environment for guests. Achieved notable improvements in service efficiency and guest experience through active collaboration and excellent communication skills. Friendly Server with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers. Hard-working and trustworthy prepared to contribute service-minded and dedicated attitude to dynamic service team. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counter Person
Extreme Tourbulence
01.2024 - 07.2024
Cashier
Seven Falls Park
08.2023 - 12.2023
Food and Beverage Server
The Broadmoor Hotel
03.2023 - 10.2023
Host
The Broadmoor Hotel
05.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Graduate Certificate - Business Administration And Management
Universidad Continental
Cusco, Peru03.2021
Skills
Excellent work ethic
Maintaining cleanliness
Accuracy and efficiency
Resourceful
Customer Service
Professionalism
Positive Attitude
Teamwork and Collaboration
Certification
IELTS-B2
SPANISH-NATIVE
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Counter Person
Extreme Tourbulence
01.2024 - 07.2024
Cashier
Seven Falls Park
08.2023 - 12.2023
Food and Beverage Server
The Broadmoor Hotel
03.2023 - 10.2023
Host
The Broadmoor Hotel
05.2022 - 02.2023
Graduate Certificate - Business Administration And Management
Universidad Continental
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