Summary
Overview
Work History
Education
Skills
Identification
Personal Information
Certification
Languages
References
Timeline
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Jerson Jair Jerson Martinez

Woolloongabba,QLD

Summary

Hardworking Business Process Analyst proudly offering over 5 years' experience working closely with others and suggesting project team requirements. Valuable employee known for facilitating the definition and implementation of strategic initiatives for business transformation. Skilled in data monitoring and project objective oversight.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Specialist

LINKTIC SAS
Bogotá, Bogotá
01.2023 - 10.2024
  • Facilitated communication between various departments regarding process updates.
  • Identified opportunities for cost savings through streamlining operations.
  • Implemented changes to existing procedures as required by management.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Performed data analysis to identify trends, problems and solutions.
  • Resolved complex issues related to process development and implementation.
  • Developed process upgrades to improve production rates and reduce costs.
  • Analyzed production processes and identified areas of improvement.

Business Process Analyst

CLARO COLOMBIA (Global Hitss)
Bogotá, Bogotá, Colombia
01.2020 - 12.2022
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Established and restructured new and existing policies, processes, and procedures.
  • Analyzed existing processes, identified opportunities for automation, and recommended solutions to improve efficiency.
  • Defined performance metrics tied to key performance indicators.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Used process mapping to holistically assess business processes and determine opportunities for improvement.
  • Designed and executed product and process demonstrations to promote proposed business process frameworks, creating [Result].
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Collaborated with cross-functional teams such as IT, operations, finance and sales departments in order to optimize operational efficiency across the organization.

Functional Analyst

BANK OF BOGOTÁ
Bogotá, Bogotá
11.2018 - 11.2019
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
  • Defined system goals and devised flow charts and diagrams describing logical operational steps.
  • Designed prototypes for new products and features based on customer feedback and industry trends.
  • Participated in design reviews to ensure compliance with established standards.
  • Presented findings from data analysis in a clear and concise manner.
  • Analyzed user needs to determine functional requirements and drive innovative product development.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Implemented change management procedures according to best practices.
  • Wrote and updated technical procedures and detailed training materials.
  • Tested, maintained and monitored computer programs and systems.

Education

MBA - Master in Administration

National University of Colombia
Bogotá, Colombia
04-2023

Industrial Enginier - Industrial Engieniering

Minuto De Dios University
Bogotá, Colombia
04-2017

Skills

  • Agile Methodology
  • Process Automation
  • Report Analysis
  • Lean Six Sigma
  • Data Analytics
  • Process Mapping
  • Effective Communication
  • End-User Training
  • Gap Analysis
  • Technical Analysis
  • Project Documentation

Identification

1015439770

Personal Information

Date of Birth: 07/20/93

Certification

  • Scrum Master
  • ISO 9001:2015

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Process Specialist

LINKTIC SAS
01.2023 - 10.2024

Business Process Analyst

CLARO COLOMBIA (Global Hitss)
01.2020 - 12.2022

Functional Analyst

BANK OF BOGOTÁ
11.2018 - 11.2019

MBA - Master in Administration

National University of Colombia

Industrial Enginier - Industrial Engieniering

Minuto De Dios University

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Jerson Jair Jerson Martinez