JERUSHA PURCELL
13 Brannigan Street, Tully,QLD
Summary
Dynamic and adaptable professional with extensive experience in customer service and cash handling at Tully IGA. Proven ability to enhance team collaboration and resolve customer issues effectively.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
PG Detailing
Paul Whitehouse
12.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Level 1 Barista
Zarrafa's
10.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cafe All-rounder Station Cafe Atherton
Station Cafe Atherton
01.2023 - 01.2024
- Cleared tables
- Assisted customers
- Washed dishes
- Maintained a clean and safe workplace
- Assisted with food preparation
Shop Assistant
Subway
12.2021 - 12.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
Cashier
Tully IGA
01.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Shop Assistant
Tully Seafood
01.2019 - 01.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Education
Hospitality
Certificate 11 Hospitality
09-2023
Skills
- Point of sale
- Customer service
- Equipment maintenance
- Cash handling
- Team collaboration
- Time management
- Communication skills
- Problem solving
- Inventory management
- Flexible and adaptable
Timeline
PG Detailing
Paul Whitehouse
12.2024 - 03.2025
Level 1 Barista
Zarrafa's
10.2023 - 04.2024
Cafe All-rounder Station Cafe Atherton
Station Cafe Atherton
01.2023 - 01.2024
Shop Assistant
Subway
12.2021 - 12.2021
Cashier
Tully IGA
01.2021 - 12.2021
Shop Assistant
Tully Seafood
01.2019 - 01.2021
Hospitality
Certificate 11 Hospitality
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