Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jervin Jay Visarra

Wellard,Western Australia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Probe Cx (Coles Liquour All brands Account)
Melbourne, VIC
08.2024 - 04.2025
  • Resolved customer issues related to online orders, enhancing satisfaction and retention.
  • Guided customers through online order processes, contributing to improved service delivery.
  • Handled customer delivery issues promptly, ensuring smooth resolution and positive client experiences.
  • Transferred customer orders to alternative store locations upon request, ensuring seamless service continuity.
  • Handled replacement and refund requests efficiently to resolve order and delivery discrepancies.
  • Resolved customer complaints regarding online orders, ensuring satisfaction and retention.
  • Processed invoice receipts promptly in response to customer requests.
  • Managed communication with Australia Post to ensure timely resolution of lost, delayed, and missorted parcels for Coles Liquor online orders.

Inbound Call Center Representative

Telstra
Melbourne, VIC
03.2024 - 05.2024
  • Resolved technical issues related to internet connectivity, mobile signal, and service outages efficiently.
  • Facilitated customer setup of internet connections and phone line services, ensuring seamless integration and satisfaction.
  • Scheduled technicians to resolve customer issues related to internet and signal connections.

Inbound Customer Service Consultant

STARTEK Australia (Australia Post Account)
Melbourne, VIC
05.2023 - 12.2023
  • Handling delivery enquires or tracking orders.
  • Followed up promptly on all unresolved cases from previous shifts
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Referred unresolved customer grievances to designated departments for further investigation
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Assisted customers with Parcel and mails enquiries, Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Provided exceptional customer service to clients in fast-paced call center environment
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Kitchen Hand

Long Shot Cafe Melbourne
04.2023 - 05.2023
  • Followed standard procedures for proper food handling, sanitation, safety and security to comply with health regulations
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets
  • Stocked kitchen supplies such as ingredients, utensils and equipment
  • Packaged take-out foods and served food to customers
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
  • Washed dishes, glassware, and flatware by hand or with industrial dishwasher
  • Loaded dishes, glasses, and tableware into dishwashing machines
  • Removed trash and clean kitchen garbage containers.

Customer Service Representative

Iqor Philippines
02.2022 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handliing FingerHut Online Shop
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Office Support Assistant

City Government of Tagbilaran Bohol
Bohol, Philippines
01.2020 - 01.2021
  • City Planning and Development Office, Inspected Business and establishments within Tagbilaran City
  • Collated, documented and worked on processing applications
  • Organized, analyzed and Mapped Out zoning data

Bartender

BE Grand Resort
Bohol, Philippines
07.2018 - 05.2019
  • Blended drinks and alcoholic beverages with precision to meet customer preferences.
  • Maintained a clean and organized bar station to ensure efficient service.
  • Restocked bar items efficiently to ensure seamless service during peak hours.
  • Conducted inventory checks to maintain accurate stock records and support seamless bar operations.
  • Executed opening and closing procedures, including printing sales reports and preparing cash drawers.

Bartender

Hennan Hotel Resort
Bohol, Philippines
06.2017 - 10.2017
  • Presented daily specials and beverage offers to enhance customer experience and achieve sales goals.
  • Prepared and mixed cocktails and bar drinks to meet customer preferences and standards.
  • Kept the bar station clean and tidy, contributing to a seamless and enjoyable service environment.

Customer Service Representative / Customer Sales Representative

VOICE PRO (Freelance)
Bohol , Philippines
01.2016 - 04.2017
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Services Representative

SYKES ASIA INC
Cebu, Philippines
01.2014 - 01.2015
  • Answering Clients account inquiries Handling AT&T Telecom Account Answering Inquiries
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Housekeeping

Adena Hotel Melbourne
05.2023
  • Enforced strict compliance with hotel policies concerning guest privacy and security measures
  • Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request
  • Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
  • Disinfected and deep-cleaned upholstered furniture and carpets
  • Kept storage areas and carts well-stocked, clean, and tidy
  • Utilized environmentally friendly cleaning products whenever possible
  • Greeted guests and employees, delivering friendly service in interactions
  • Dusted and polished furniture and equipment
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
  • Maintained a safe working environment by adhering to established safety protocols
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social and business functions.

Education

High School Diploma -

Bohol International Learning College
Bohol, Philippines
03.2011

Skills

  • Organized and keen to details
  • Computer Literacy
  • Resourceful
  • Strong Communication
  • Microsoft Word
  • Microsoft Excel
  • Administrative Support
  • Data Entry
  • Data Collection
  • Computer Proficiency
  • Customer Service
  • Call Center Operations
  • Technical troubleshooting
  • Inbound customer service
  • Call center experience
  • Empathetic and genuine

Certification

  • TOKYO UNIVERSITY eDx - 008x: Culture Of Services: Paradox of Customer Relations
  • TESDA - Introduction to Food and Beverages Services (05/19/22)
  • RSA (Responsible Service of Alcohol)

Languages

English, Professional Working

Timeline

Customer Service Agent

Probe Cx (Coles Liquour All brands Account)
08.2024 - 04.2025

Inbound Call Center Representative

Telstra
03.2024 - 05.2024

Inbound Customer Service Consultant

STARTEK Australia (Australia Post Account)
05.2023 - 12.2023

Housekeeping

Adena Hotel Melbourne
05.2023

Kitchen Hand

Long Shot Cafe Melbourne
04.2023 - 05.2023

Customer Service Representative

Iqor Philippines
02.2022 - 04.2022

Office Support Assistant

City Government of Tagbilaran Bohol
01.2020 - 01.2021

Bartender

BE Grand Resort
07.2018 - 05.2019

Bartender

Hennan Hotel Resort
06.2017 - 10.2017

Customer Service Representative / Customer Sales Representative

VOICE PRO (Freelance)
01.2016 - 04.2017

Customer Services Representative

SYKES ASIA INC
01.2014 - 01.2015

High School Diploma -

Bohol International Learning College

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Jervin Jay Visarra