Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JERVIN JAY VISARRA

Kensington,Victoria

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Telstra
Melbourne, Victoria
03.2024 - 05.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified root cause of technical issues and developed solutions.
  • Provided remote support to customers experiencing technical difficulties.
  • Maintained records of troubleshooting activities and customer interactions.
  • Conducted on-site visits to analyze customer requirements and diagnose system issues.
  • Created detailed reports outlining the scope of work completed and recommendations for further action.

INBOUND CUSTOMER SERVICE CONSULTANT

STARTEK Australia
05.2023 - 12.2023
  • Followed up promptly on all unresolved cases from previous shifts
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Referred unresolved customer grievances to designated departments for further investigation
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained a high level of professionalism when dealing with difficult customers
  • Assisted customers with product selection by providing detailed information about available products and services
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Provided exceptional customer service to clients in fast-paced call center environment
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

HOUSEKEEPING

Adena Hotel Melbourne
05.2023 - 05.2023
  • Enforced strict compliance with hotel policies concerning guest privacy and security measures
  • Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request
  • Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
  • Disinfected and deep-cleaned upholstered furniture and carpets
  • Kept storage areas and carts well-stocked, clean, and tidy
  • Utilized environmentally friendly cleaning products whenever possible
  • Greeted guests and employees, delivering friendly service in interactions
  • Dusted and polished furniture and equipment
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
  • Maintained a safe working environment by adhering to established safety protocols
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social and business functions.

KITCHEN HAND

Long Shot Cafe Melbourne
04.2023 - 05.2023
  • Followed standard procedures for proper food handling, sanitation, safety and security to comply with health regulations
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets
  • Stocked kitchen supplies such as ingredients, utensils and equipment
  • Packaged take-out foods and served food to customers
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
  • Washed dishes, glassware, and flatware by hand or with industrial dishwasher
  • Loaded dishes, glasses, and tableware into dishwashing machines
  • Removed trash and clean kitchen garbage containers.

CUSTOMER SERVICE REPRESENTATIVE

Iqor Philippines
02.2022 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Handliing FingerHut Online Shop
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

OFFICE SUPPORT ASSISTANT

City Government of Tagbilaran Bohol
01.2020 - 01.2021
  • City Planning and Development Office, Inspected Business and establishments within Tagbilaran City Collated, documented and worked on processing applications Organized, analyzed and Mapped Out zoning data

Bartender/Bar Waiter

BE Grand Resort, Bohol
07.2018 - 05.2019
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Hennan Hotel Resort
06.2017 - 10.2017
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with inventorying beverage stock and bar supplies.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

CUSTOMER SERVICE REPRESENTATIVE / CUSTOMER SALES REPRESENTATIVE

VOICE PRO (Freelance)
01.2016 - 04.2017
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally.

CUSTOMER SERVICES REPRESENTATIVE

SYKES ASIA INC
01.2014 - 01.2015
  • Answering Clients account inquiries Handling AT&T Telecom Account Answering Inquiries
  • Worked effectively in fast-paced environments
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Worked flexible hours across night, weekend and holiday shifts.

Restaurant Waiter

Gerry's Grill
02.2013 - 05.2013
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Bohol International Learning College
Bohol, Philippines
03.2011

Skills

  • Organized and keen to details
  • Computer Literacy
  • Resourceful
  • Strong Communication
  • Microsoft Word
  • Microsoft Excel
  • Administrative Support
  • Data Entry
  • Data Collection
  • Computer Proficiency
  • Customer Service
  • Call Center Operations
  • Food and Beverage Service
  • Service Quality

Certification

  • TOKYO UNIVERSITY eDx - 008x: Culture Of Services: Paradox of Customer Relations
  • TESDA - Introduction to Food and Beverages Services (May 19, 2022)
  • RSA (Responsible Service of Alcohol)

Timeline

Customer Service Representative

Telstra
03.2024 - 05.2024

INBOUND CUSTOMER SERVICE CONSULTANT

STARTEK Australia
05.2023 - 12.2023

HOUSEKEEPING

Adena Hotel Melbourne
05.2023 - 05.2023

KITCHEN HAND

Long Shot Cafe Melbourne
04.2023 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

Iqor Philippines
02.2022 - 04.2022

OFFICE SUPPORT ASSISTANT

City Government of Tagbilaran Bohol
01.2020 - 01.2021

Bartender/Bar Waiter

BE Grand Resort, Bohol
07.2018 - 05.2019

Bartender

Hennan Hotel Resort
06.2017 - 10.2017

CUSTOMER SERVICE REPRESENTATIVE / CUSTOMER SALES REPRESENTATIVE

VOICE PRO (Freelance)
01.2016 - 04.2017

CUSTOMER SERVICES REPRESENTATIVE

SYKES ASIA INC
01.2014 - 01.2015

Restaurant Waiter

Gerry's Grill
02.2013 - 05.2013

High School Diploma -

Bohol International Learning College

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JERVIN JAY VISARRA