Jacinth John
Canberra,ACT
Summary
I am a seasoned professional with extensive experience in sales, business management, real estate, and customer service. Currently, I manage real estate listings, showings, closings, and marketing strategies. Previously, I excelled as a Sales and Business Manager at The Good Feet Store, driving growth and fostering client relationships. My skills include community engagement, leadership, strategic planning, and exceptional communication abilities. With a strong ethical foundation and a comprehensive understanding of sales and business dynamics, I am dedicated to driving organizational success and growth.
Overview
10
10
years of professional experience
Work History
Real Estate Administrative and Assistant Agent
Confidence Real Estate
Canberra, ACT
11.2023 - Current
- Ensuring timely completion of listings, showings, and closings, while maintaining compliance with law and regulations.
- Prepared, reviewed, and maintained all necessary real estate documents like contracts, agreements, and disclosures ensuring accuracy.
- Responding promptly to inquiries, scheduling appointments, and providing regular updates to ensure a positive client experience.
- Accurately entered and updated property listings in the Box and Dice database, ensuring compliance with industry standards.
- Execution of marketing strategies, including social media campaigns, email marketing and promotional materials to attract potential buyers and sellers.
- Providing support to Agents and brokers, assisting with paperwork, coordinating client meetings, and streamlining processes to enhance agent productivity.
- Maintained up-to-date client databases and transaction records, ensuring easy access and retrieval of information.
- Assisted lead agents with client interactions, including conducting property showings, hosting open houses, and participating in buyer/seller consultations.
- Conducted detailed market research to provide clients with data-driven insights and support informed decision-making.
- Facilitated seamless communication between clients, agents, and third-party service providers, coordinating property inspections and appraisals.
- Preparation and review of documents and contracts, ensuring accuracy, completeness, and adherence to legal and regulatory standards.
- Assisted lead agents in negotiating terms and conditions of transactions, contributing to favorable outcomes for clients.
- Maintained and updated client databases, ensuring all information was accurate and up to date, and providing personalized follow-up to nurture long-term relationships.
- Preparing property listings, marketing materials, and promoting properties through various channels.
- Attending seminars and networking events, enhancing skills and knowledge to better serve clients.
Sales and Business Manager
The Good Feet Store
Canberra, ACT
08.2022 - 11.2023
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients by follow-up processes
- Supervise and lead the fitter team to deliver store objectives
- Carry out all customer service based aspects of the sales process
- Ensure sales and customer service processes and procedures are carried out in line with business strategies and objectives
- Provide data and feedback in tracking and analyzing store performance in line with key metrics
- Identifying and mapping business strengths and customer needs
- Reporting on successes and areas needing improvements to the Regional Sales Manager
- Contacting potential clients to establish rapport
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events
- Support the recruitment and training of new Fitters
- Training personnel and helping team members develop their skills
- Drive a positive culture and create a collaborative in-store team environment
- Developing goals for the development team with business growth and ensuring they are met
- Increasing the client base through cold-calling potential customers, following up on incoming leads and generating leads for the sales team.
Sales Consultant
The Good Feet Store
, Australia
04.2021 - 08.2022
- Performing administrative and managerial duties
- Training new staff
- Meeting the sales targets and KPI's
- Managing customer database and performing follow-ups by calls, emails, and texts
- Updating the CTS, Pipe drives, Daily-snapshots, and day-to-day activities to the Manager
- Understanding and working towards customer needs and satisfaction
- Being empathetic and providing effective consultation
- Providing information in detail about the products
- Suggesting valuable ideas for the store development and to improve the overall sales
- Attending everyday huddles and weekly team meetings
- Planning ahead and scheduling daily tasks.
Customer Service Representative
Coles
, Australia
03.2018 - 04.2021
- Stock Maintenance & handling
- Excellent ability to work with numbers
- Good communication skills, both verbal and written with Suppliers and Customers
- Handling POS, Billing, Check out
- Replenishment, Merchandising, Ticketing.
Senior Customer Support Executive
Serco- Barclays Bank
, India
02.2014 - 07.2016
- Implementing invoice procedures
- Handling multiple client account and archiving invoice data
- Managing database and handling client request
- Invoice Queries solving and contacting UK clients for information
- Scheduling internal meetings and training new staff
- Assist Relationship Managers in handling customers accounts
- Act as a major point of contact for customers
- Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
- Prepare monthly performance reports for management and handle daily exception reports
- Answering 70+ calls and emails with customer queries.
Education
Master of Business Administration - Hospital Management
University of Madras
01.2015
Bachelor of Engineering - Bio Medical Engineering
Anna University
01.2013
Skills
- Business Strategy
- Leadership
- Decision-making
- Negotiation
- Active listening
- Critical thinking
- Strong Communication
- Marketing Strategy
- Managerial Skills
- Customer relationship management
- Skills and Time management
- Interpersonal and Analytical Skills
- Networking
- Market research and Analysis
- Real Estate Market Knowledge
- Problem Solving
- Sales Strategy Development
- Administrative Support
- Lead Generation
Websites
Timeline
Real Estate Administrative and Assistant Agent
Confidence Real Estate
11.2023 - Current
Sales and Business Manager
The Good Feet Store
08.2022 - 11.2023
Sales Consultant
The Good Feet Store
04.2021 - 08.2022
Customer Service Representative
Coles
03.2018 - 04.2021
Senior Customer Support Executive
Serco- Barclays Bank
02.2014 - 07.2016
Master of Business Administration - Hospital Management
University of Madras
Bachelor of Engineering - Bio Medical Engineering
Anna University
Similar Profiles
Jessica BrayJessica Bray
Owner/Broker at Bray Real Estate/Broker Associate at Heritage Real EstateOwner/Broker at Bray Real Estate/Broker Associate at Heritage Real Estate
Wilf LethbridgeWilf Lethbridge
Licensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real EstateLicensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real Estate
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Manik BarakManik Barak
Trader - Financial Markets at Self-employedTrader - Financial Markets at Self-employed
Emily JonesEmily Jones
Registered Nurse at Canberra Health ServicesRegistered Nurse at Canberra Health Services