Jeselin Angelia
Sydney,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
3
3
years of professional experience
Work History
Cafe-manager
Ruby’s Diner
12.2020 - Current
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Diploma - Business
Australian Business Management
56-58 York Street , Sydney NSW 200004.2023
Certificate III - Fitness
Australian College of Sport & Fitnesa
505 George Street , Sydney NSW 200005.2021
Advanced Diploma - Human Resources Management
Australian Pacific College
189 Kent Street , Sydney NSW 200004.2020
Diploma - Human Resources
Australian Pacific College
189 Kent Street Sydney NSW 200006.2019
Certificate 4 - Human Resources
Australian Pacific College
189 Kent Street Sydney NSW 200012.2018
Skills
- Teamwork and Collaboration
- Organizational Skills
- Flexible and Adaptable
- Attention to Detail
- Written Communication
- Team Management
- Networking
- Active Listening
- Data Entry
- Dependable and Responsible
- Multitasking Abilities
- Problem Resolution
- MS Office
- Social Perceptiveness
Timeline
Cafe-manager
Ruby’s Diner
12.2020 - Current
Diploma - Business
Australian Business Management
Certificate III - Fitness
Australian College of Sport & Fitnesa
Advanced Diploma - Human Resources Management
Australian Pacific College
Diploma - Human Resources
Australian Pacific College
Certificate 4 - Human Resources
Australian Pacific College
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