Jesi Perinbaraj

Telco

• Led digitization of enterprise technology delivery process using the strategic portfolio management module.
• Project planning and defining roadmaps

Energy & Utility

• Spearheaded the digital transformation of customer services, streamlining processes from customer onboarding through to case management.
• Facilitated workshops with clients and key stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.

Banking

• Architectural guidance and solution governance to deliver digitize the end-to-end process of managing funding and strategic initiatives.

Others

• Worked on proposals
• Building assets

Banking

• Led implementation of ITSM modules.
• Conducted live training and UAT for 250+ users.

Telco

• Led implementation of ITSM and CSM modules for a digital transformation journey
• Led E2E automation of managing mobile services for business clients reducing turnaround time and manual errors.
• Built around 350 catalogue items which used to be manually ordered earlier. It is now easily accessible to the customers from the portal and has dynamic workflows.
• Dealing and managing expectations for a highly demanding client with stringent timelines.
• Nominated for Enabler of the Year award.

Product Development

• Developed customized product for emergency evacuations and visitor management

• Worked on RFP documents for the proposal.
• Designed end to end solution for ITSM modules.
• Gathered and analyzed requirements to deliver tailored solutions in ServiceNow.
• Implemented Asset Risk Management, Vulnerability, and GRC modules in ServiceNow.
• Imported IR library data from Archer tool into ServiceNow for streamlined access.
• Documented product development requirements and tracked progress throughout the project.
• Executed unit testing on deliverables to ensure quality.
• Reviewed requirements to align application development with client business objectives.

Financial Services

• Developed an end-to-end solution to address the client’s business needs using scrum methodology.
• Worked on service catalogue for different regions and maintain items.
• Responsible for migration of update sets between different environments of ServiceNow as a part of release process.

• Worked on ITSM modules and service request management and workflows to meet client business requirements.
• Developed workflows, email notifications, and scheduled reports using metric definitions and database views.
• Managed gauges, SLAs, scheduled jobs, background scripts, and access controls effectively.
• Administered user management, import sets, and migration of update sets across ServiceNow environments.

• Administered Maximo 6.2 and 7.2 applications across development, database setup, and server support.
• Ensured system integrity through rigorous maintenance, security, and customization practices.
• Developed and executed test plans to verify software technical integrity and usability.
• Conducted training sessions to enhance user competency with system functionalities.